Customer Care Coordinator

Office Angels; Dunfermline; Hybrid; GBP 25,000; Full time

Job summary

A recruitment agency is looking for a Temporary Customer Care Advisor in Dunfermline. The role offers hybrid working and a salary of £25,000 per annum. The ideal candidate will provide empathetic customer support, solve queries, and work collaboratively with internal teams. This opportunity promises an engaging team environment with early finish Fridays.

Benefits

Supportive team environment

Hybrid working

Early finish Fridays

Competitive salary

Qualifications

• A positive, resilient personality with a natural flair for communication.
• Experience in handling irate or distressed customers with confidence and care.
• Strong problem-solving skills and a proactive approach.
• Ability to quickly learn and work across multiple systems.
• A team player who's ready to jump in and make a difference.

Responsibilities

• Be the first point of contact for post-move-in customer queries and complaints.
• Take ownership of issues from initial contact through to fault resolution.
• Deliver a warm, supportive experience that reflects their commitment to customer satisfaction.
• Navigate multiple internal systems with ease and accuracy.
• Collaborate with internal teams to ensure timely and effective solutions.

Job description

Overview

Temporary Customer Care Advisor - 6 Month Contract

Dunfermline | Hybrid Working (3 Office / 2 Home Days)

£25,000 per annum

Mon-Fri 8:30am-5:00pm | Early Finish Fridays!

Got a big personality and a passion for people?

If you're the kind of person who lights up a room, loves a good challenge, and thrives on making others feel heard and supported — this is your moment! We’re on the hunt for someone who brings energy, empathy, and a whole lot of heart to every customer interaction. And if you love solving problems and turning complaints into compliments then this is the perfect opportunity for you!

Join our client’s incredible team who specialise in providing high-touch support to customers who’ve recently moved into their new homes. We’re looking for someone who can confidently handle queries and issues with empathy, professionalism, and a smile — even when things get a little heated.

Responsibilities

• Be the first point of contact for post-move-in customer queries and complaints.
• Take ownership of issues from initial contact through to fault resolution.
• Deliver a warm, supportive experience that reflects their commitment to customer satisfaction.
• Navigate multiple internal systems (including Dynamics) with ease and accuracy.
• Collaborate with internal teams to ensure timely and effective solutions.

Qualifications

• A positive, resilient personality with a natural flair for communication.
• Experience in handling irate or distressed customers with confidence and care.
• Strong problem-solving skills and a proactive approach.
• Ability to quickly learn and work across multiple systems.
• A team player who's ready to jump in and make a difference.

Benefits

• A supportive team environment where your voice is heard.
• Hybrid working after training (3 days in office, 2 days from home).
• Early finish Fridays to kickstart your weekend.
• A competitive salary of £25,000.
• The chance to make a real impact in people’s lives during a key moment.

Hit 'Apply Now' or send your CV to [e-mail]

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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