Customer Care Co-ordinator - New Build Housing

Approach Personnel Ltd; United Kingdom; On-site; GBP 28,000; Full time

Job summary

A leading housing developer is looking for a Customer Care Co-ordinator in Newton Aycliffe. The role involves managing customer communications and complaints, coordinating repairs, and supporting the site team. Ideal candidates will have experience in customer service and good communication skills. The position offers a salary of £28,000, 26 days of annual leave plus additional benefits.

Benefits

Basic salary of £28,000

26 days annual leave + bank holidays + birthday off

Enhanced company pension contribution

Bonus potential

Qualifications

• Experience in customer services within the new build housing sector.
• Ability to provide accurate reports.
• Confident in verbal and written communication.

Responsibilities

• Manage communication and administration related to Customer Care.
• Resolve complaints efficiently.
• Coordinate appointments and maintain defect records.

Skills

Customer service experience

Confident communication

Good computer skills

Tools

Word

Excel

Job description

Overview

Are you an experienced customer service professional with a background in new build housing?

Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the look out for a Customer Care Co-ordinator to join them on a permanent basis out of their Newton Aycliffe office. As a Customer Care Co-ordinator, you will be responsible for liasing between customers, site teams & maintenance operatives, organising repairs & dealing with complaints.

Benefits

• Basic salary of 28,000
• 26 days annual leave + bank holidays + your birthday off!
• Enhanced company pension contribution
• Bonus potential

What are we looking for?

• Experience working in a customer services role, ideally within the new build housing or property sectors.
• Ability to provide concise and accurate written or numerical reports when required
• Confident communicator both verbally and written
• Good computer skills (especially Word and Excel)

Key Responsibilities

• Manage all communication and administration related to Customer Care.
• Resolve validated complaints efficiently, seeking direction when necessary.
• Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
• Update and maintain defect records accurately.
• Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.
• Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.

IF THIS IS YOU, WHY NOT APPLY NOW!