Customer Care Associate

Iron Mountain; Milton Keynes; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading storage and information management company in Milton Keynes is looking for an individual to support customer operations and enhance service processes. Responsibilities include developing customer understanding and collaborating with various business teams. Candidates should have a degree in Business or relevant experience, strong communication skills, and the ability to work in diverse teams.

Qualifications

• Previous work experience in a high-volume customer-facing environment is desirable.
• Strong verbal and written communication skills.
• Ability to travel both domestically and internationally.

Responsibilities

• Develop deep understanding of customer requirements.
• Work with cross functional business teams to deliver on goals.
• Communicate operational efficiency to senior management.

Skills

Problem-solving

Communication skills

Networking

Teamwork

Knowledge of Excel

Six Sigma/Lean Processes

Education

Degree in Business/IT/Supply or relevant experience

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.

Responsibilities

• Develop deep understanding of customer requirements and work closely with direct customer base.
• Support the daily, monthly, and quarterly operation that delivers on customer’s business requirements.
• Monitor and control costs in line with contractual price structures.
• Work with cross functional business teams to deliver on goals and objectives.
• Be responsible for process enhancements within the overall customer service group.
• Support customer meetings (including Quarterly Business Reviews).
• Communicate operational efficiency to senior management and support performance management, using KPIs to track progress, monitoring actual performance versus plan and promoting awareness to enable improvement.
• Identify and eliminate root cause barriers to accuracy and productivity.
• Participate in business meetings; support strategies and programs which improve the competitive position and profitability of the organisation.
• Provide support and training to new team members.

About you

• Degree in Business/IT/Supply or relevant business experience.
• Previous work experience in a high-volume customer-facing environment is desirable.
• Previous problem-solving experience in planning, change management solving, and ability to resolve issues of a complex nature.
• The ability to travel both domestically and internationally.
• Strong verbal and written communication skills.
• Strong influencing, networking and teamwork skills.
• Ability to work well in and across diverse global teams.
• Knowledge of Excel.
• Knowledge of Six Sigma/Lean Processes.

Category: Customer Support

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, here.

Requisition: J0093229