Customer Care Assistant

McDonald’s; York and North Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fast-food restaurant in the UK is seeking enthusiastic crew members to deliver excellent customer service in a fast-paced environment. The role requires effective communication, a friendly demeanor, and the ability to work well within a team. This position offers hourly pay above the national minimum wage, holiday pay, and other benefits. Candidates will have opportunities for growth within the company, from crew member to management roles. Must be available for various shifts, including nights, as many locations operate 24/7.

Benefits

Holiday pay

Employee discounts

Meal allowance

Service awards

Qualifications

• Friendly, welcoming behavior and genuine smile are essential.
• Must have strong communication skills, both verbal and non-verbal.
• Ability to maintain energy and professionalism at all times.

Responsibilities

• Provide excellent customer service in a fast-paced environment.
• Connect with customers to make them feel valued.
• Work effectively as part of a team to achieve goals.

Skills

Effective communication

Customer service orientation

Teamwork

High energy levels

Job description

Overview

Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources. Olivia is our friendly virtual assistant, available to support you navigate through the application process 24 hours a day, 7 days a week. Whether it's late at night or over the weekend, she's on hand to answer your questions, guide you through the application process, or help you find what you need. Olivia can answer common questions, guide candidates through application steps, arrange interviews, and provide timely updates, all to help make the application process smoother and easier to navigate.

Responsibilities

• Provide excellent customer service in a fast-moving, high‑energy environment.
• Connect with customers and make them feel valued.
• Maintain high energy levels while working efficiently and productively.
• Work well as part of a team, helping each other to achieve shared goals.

Qualifications

• Genuine smile and a friendly, welcoming, courteous, and helpful behaviour.
• Effective communication skills, including attentive listening, face‑to‑face verbal communication, and eye contact.
• Ability to work at high energy levels while maintaining professionalism.

Benefits

• Holiday pay, service awards, meal allowance, and employee discounts from top high street and online brands.
• Overnight workers between midnight and 5am earn additional pay.
• All hourly‑paid workers earn above the national minimum wage.
• Additional benefits include holiday and sick pay.

Additional Information

Eligibility to work in the UK & Ireland is verified before employment. Acceptable documents include a valid passport or a valid UK/Ireland visa with a college letter listing term dates, if applicable. Only original documents will be accepted.

Interview process focuses on values, attitudes, and potential. Candidates may be asked for examples of teamwork and impact.

McDonald’s promotes growth from crew member to manager or franchisee, with many employees progressing into more responsible roles.

Sustainability efforts include a net‑zero restaurant and ongoing initiatives to become a more sustainable business.

Shifts vary; many restaurants are open 24 hours. Pay frequency is every 2 or 4 weeks for hourly workers, monthly for salaried employees. Uniforms are provided.