Customer Care Assistant

McDonald’s; Chester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading international fast-food chain in Chester is looking for enthusiastic team members to deliver friendly and efficient service. Responsibilities include ensuring food safety, communicating effectively with customers, and contributing to a positive work environment. The role offers flexible hours with competitive benefits and opportunities for career progression. Ideal candidates will have a positive attitude and strong teamwork skills.

Benefits

Holiday pay

Meal allowance

Employee discounts

Service awards

Qualifications

• Ability to provide friendly, fast, and accurate service.
• Skill in maintaining high energy levels while working efficiently.
• Experience in following workplace safety and food hygiene procedures.
• Demonstrated respect for customers and colleagues.

Responsibilities

• Provide friendly, fast, and accurate service.
• Follow all safety, security, and food hygiene procedures.
• Demonstrate communication skills and maintain high energy levels.
• Contribute positively to a high-energy environment.

Skills

Friendly service

Effective communication

Team collaboration

Attention to detail

Job description

Overview

Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources. Olivia is our friendly virtual assistant, available to support you navigate through the application process 24/7. She can answer questions, guide you through application steps, arrange interviews, and provide timely updates to help make the recruitment journey smooth and accessible.

Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. Acceptable documents to evidence your right to work can be found here. You’ll need to provide original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.

Our values and approach: McDonald’s is a global brand governed by core values: Serve, Inclusion, Integrity, Community and Family. We live by these values to foster a safe, respectful and inclusive workplace, providing quality jobs and opportunities for all.

Responsibilities

• You will provide friendly, fast and accurate service. Complete tasks and activities in line with training, company guidelines and management direction.
• Follow all workplace safety, security and food hygiene procedures. Treat all customers and colleagues with courtesy and respect, working as a supportive team member.
• Demonstrate effective communication skills such as attentive listening, face-to-face verbal communication and eye contact. Maintain high energy levels while working efficiently and productively.
• Contribute to a fast-moving, high-energy environment with a genuine smile, enthusiasm, energy and an ability to connect with customers and make them feel valued.

Interview Process and Qualifications

The interview is an essential part of our hiring process to understand values, attitudes and fit for the role. We may ask for examples of times you’ve worked as part of a team and how you contributed to its success. We hire for attitudes and potential, not just qualifications.

What to Expect Working at McDonald’s

Our employees tend to stay with us due to a fun, sociable and flexible environment, with opportunities to progress into roles with more responsibility. Many leaders started as crew members. We offer award-winning learning, nationally-recognised qualifications, comprehensive benefits and flexible working arrangements, plus a clear career path.

Shifts, Hours and Benefits

• Typical hours include: 08:00-15:00, 10:00-18:00, 15:00-23:00. Some locations operate 24 hours a day.
• Overnight shifts between midnight and 5am may earn extra pay. All team members, including hourly workers, earn above the national minimum wage.
• Benefits include: holiday pay, service awards, meal allowance, employee discounts from top brands, and more.

Does McDonald’s promote its employees? Definitely. We highly value talent and encourage progression within the business.

Interview Scheduling and Sustainability

If you cannot make an interview slot, Olivia can help rearrange to find a suitable date. We are committed to sustainability and have initiatives such as net-zero restaurants to reduce environmental impact.