Customer Care Advisor

Michael Page (UK); York; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable non profit organisation in York is seeking a Customer Care Advisor to support customers with queries about health care services. Ideal for those with customer service experience, the role includes handling claims and providing excellent support. The position offers a salary of £26,000+, full training, and various benefits, including free gym access and generous holiday allowances.

Benefits

Free gym on site

Generous holiday allowance

Option to buy and sell holidays

Regular incentives

Excellent team and culture

Immediate interview

Qualifications

• Previous customer service experience from any background such as retail or hospitality.
• Excellent telephone manner and strong communication skills.
• Passionate about helping and supporting customers.
• High level of empathy and understanding.
• Effective problem solver.
• Good team player.

Responsibilities

• Support members with queries related to health care services.
• Correspond with customers mainly over the telephone.
• Process claims for customers to ensure seamless experience.

Skills

Customer service experience

Excellent telephone manner

Strong communication skills

Empathy and understanding

Problem-solving skills

Team player

Job description

Overview

• A new exciting Permanent Customer Care Advisor Position in York!
• To work for a reputable non for profit organisation!

About Our Client

About Our Client

Michael Page have partnered with a reputable non for profit business in York. The organisation are looking for a Customer Care Advisor to join the department on a permanent basis.

This would be an excellent opportunity for someone experienced within a customer services environment or if you would like to join a business that would provide the best training and induction programme!

Immediate interview available please apply now!

Job Description

As a Customer Care Advisor you will be supporting members with a range of enquiries in relation to the health care services the business offers.

The role will be corresponding with customers mainly over the telephone ensuring each query is dealt with providing the highest level of care and support.

You will be also processing claims for the customer and handling the transaction from start to finish making sure a seamless experience is provided.

The Successful Applicant

Previous customer service experience this could be from a range of backgrounds such as retail and hospitality

Excellent telephone manner and strong communication skills

Passionate about helping and supporting customers providing the best solution for them

A high level of empathy and understanding

An excellent problem solver

A good team player

What's on Offer

Salary of £26000+ reputable business within the non for profit sector+ full training provided+ excellent progression and development opportunities+ central location in York+ free parking+ Monday to Friday 9am-5pm+ part time hours are available+ excellent benefits+ free gym on site+ generous holiday allowance+ option to buy and sell holidays+ regular incentives+ great team and culture+ immediate interview