Customer Care Advisor

Wren Kitchens; Barton-upon-Humber; On-site; GBP 22,000 - 26,000; Full time

Job summary

Join the UK's fastest-growing kitchen & bedroom brand as a Customer Care Advisor at our Barton-Upon-Humber contact centre. You will assist customers post-purchase by resolving queries and enhancing their experience. Wren Kitchens offers a supportive team environment, training resources, and attractive staff benefits, making it an ideal place to advance your career.

Benefits

Life Assurance after 2 years' service

Access to Benenden health and discount platform after 1 year

Personalized career progression plan

Training budget for personal development

EE discount

Staff discount on kitchen/bedroom purchases after 1 year

Eye Care Vouchers

Refer a Friend Scheme

Free onsite gym

Qualifications

• Clear, confident, and friendly communication.
• Ability to thrive in a fast-paced environment.
• Comfort with technology and quick learner of new systems.

Responsibilities

• Taking ownership of each case to provide the best resolution.
• Supporting in-store teams with system and order-related questions.
• Identifying areas for improvement in the customer journey.

Skills

Communication skills

Time management

Organizational skills

Calmness under pressure

Tech-savvy

Job description

Social network you want to login/join with:

Customer Care Advisor, Barton-upon-Humber

Client:

Location:

Barton-upon-Humber, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

84a77f65df39

Job Views:

6

Posted:

25.06.2025

Expiry Date:

09.08.2025

Job Description:

About The Role

Join the team behind the UK’s fastest-growing kitchen & bedroom brand at our Barton-Upon-Humber contact centre. We support customers post-purchase by solving problems, answering questions, and ensuring smooth operations. If you enjoy helping others and have a caring personality, this role is ideal for you.

What You’ll Be Doing

• Taking ownership of each case to provide the best resolution
• Supporting in-store teams with system and order-related questions
• Identifying areas for improvement in the customer journey
• Communicating with empathy, calmness, and clarity

What Wren Offer

• Life Assurance after 2 years' service
• Access to Benenden health and discount platform after 1 year
• Personalized career progression plan
• Training budget for personal development
• EE discount
• Staff discount on kitchen/bedroom purchases after 1 year
• Eye Care Vouchers
• Refer a Friend Scheme
• Free onsite gym

What We’re Looking For

• Clear, confident, and friendly communication skills
• Ability to thrive in a fast-paced environment
• Good time management and organizational skills
• Calmness under pressure and a genuine desire to help
• Comfort with technology and quick learner of new systems

Why You’ll Love It Here

• Variety in daily tasks and challenges
• Supportive environment with growth opportunities
• Part of a close-knit, enthusiastic team
• Clear pathways to advancement, with many leaders starting in this role

About You

Not specified

About The Company

Wren Kitchens is passionate about kitchens and our people. We have achieved milestones such as opening over 100 showrooms, launching in the USA, and earning awards including UK's Number 1 place to work. Join us to be part of our continued growth and success story!