Customer Care

FirstGroup Internal; England; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading transportation company in England is hiring for a part-time customer assistance role. Responsibilities include providing exceptional service, assisting vulnerable customers, and performing manual handling activities. Candidates should have experience in fast-paced environments and possess strong communication skills. This role involves varied shifts, including some weekends, and requires completion of training.

Qualifications

• Previous experience of establishing relationships with customers in a fast-paced environment.

Responsibilities

• Providing excellent service and being part of a great team.
• Assisting vulnerable customers and providing guidance.
• Carrying out manual handling activities.
• Maintaining a presence at the station.
• Providing travel information and ensuring safety.

Skills

Exceptional front line customer service

Dealing with challenging situations

Strong verbal communication skills

Ability to work as part of a team

Job description

About the team

This department provides customer assistance to our passengers and works closely with the rest of the station staff in providing this service. You will need to be proactive, looking out for vulnerable customers and assisting them where required. You will be expected to balance your workload to ensure all customer assists are dealt with swiftly and professionally.

About the job

The job is a physically demanding role and requires a lot of heavy lifting with the purpose to make the railway accessible to those less able by providing a first class service. Dealing empathetically with those customers and easing their journey needs.

Your main responsibilities will be

• Providing excellent service and being part of a great team
• Dealing with our most vulnerable customers who book travel assistance plus any additional customers who need guidance and luggage assistance
• Carrying out a range of manual handling activities, including putting ramps down on trains to help customers with wheelchairs and luggage
• Maintaining a high presence outside in all elements across the station
• You will also be providing travel information and helping to maintain a safe environment

You\'ll need to be

• Able to deliver exceptional front line customer service
• Confidently deal with people and challenging situations
• Strong verbal and written communication skills
• The ability to work as part of a team or independently

As a minimum you\'ll need to have

Previous experience of establishing relationships with customers and working in a fast pace environment.

Additional information

previous candidates need not re-apply

The working pattern is part time averaging 17.5hr per week. The shifts are likely to be between 4-6 hours in length across Monday – Saturday. The shift timings will range between 0800 to 2100. In addition this role will also include some rostered Sundays, of a shift length of 8 hours.

The successful candidate would be required to initially attend approx. 2 weeks of full time training (approx. 35hours per week).

Interview will take place W/C 13th October.

For further information please contact Andy Gallaugher, Station Manager on 07788924454.

For more information regarding the application process, please contact the Recruitment Team [e-mail]

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

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https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/