Customer Assistant - Warehouse Operative - Brooklands

Marks and Spencer; Weybridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Weybridge is seeking a Customer Assistant to ensure smooth store operations and deliver an exceptional shopping experience. The role involves managing stock deliveries, engaging with customers, and meeting daily sales targets. Ideal candidates are reliable, adaptable, and possess strong communication skills. Flexible working options are available.

Qualifications

• High levels of customer service.
• Attention to detail and commitment to delivering excellent work.
• Strong communication skills.
• Adaptable to changing situations.

Responsibilities

• Accept deliveries, unpack goods, and prepare crates to ensure the shop floor is fully stocked.
• Use in-store systems and tools to track deliveries and manage stock.
• Work with colleagues across the store to support smooth operations.
• Be flexible and adaptable to changing store needs.

Job description

Overview

All the details

Under 18 disclaimer
This job role involves operating mechanical equipment as relevant to the job role and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Working Pattern:
Sunday: 08:00-16:00
Saturday: 06:00-14:00

Join our team at M&S as a Customer Assistant in Operations, where you'll play a vital role in keeping our store running smoothly behind the scenes. We're looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities: to deliver for the customer every time; keep the store clean and tidy; monitor and deliver on daily sales targets, priorities, promotions and selling opportunities; proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store; build expert product knowledge to sell and recommend our products and services; training to utilise all digital tools and communication channels.

Responsibilities

• Accept deliveries, unpack goods, and prepare crates to ensure the shop floor is fully stocked and ready for customers.
• Use in-store systems and tools to track deliveries and manage stock, ensuring products are where they need to be.
• Work with colleagues across the store to support smooth operations and an inclusive environment.
• Be flexible and adaptable to changing store needs and across various operational tasks.

Key Capabilities

• High levels of customer service
• Attention to detail and commitment to delivering excellent work
• Open to and receptive to feedback
• Ability to plan and manage own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.