Customer Assistant - Online

Morrisons; Peterborough; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading UK supermarket is seeking a Customer Assistant for its Online team in Peterborough. Successful candidates will pick and pack customer orders, utilizing in-store technology to ensure efficiency in a fast-paced environment. A commitment to customer satisfaction and teamwork is essential. Join us to enjoy flexible shifts, career progression, and various perks including discounts and holidays.

Benefits

Fully flexible shift patterns

Six weeks holiday including bank holidays

15% discount in supermarkets and stores

Career progression and development

Healthcare and well-being benefits

Family-friendly policies

Qualifications

• Passionate about putting customers first.
• Enjoys staying active.
• Works well in a structured environment.

Responsibilities

• Pick and pack customer orders for delivery or collection.
• Use technology to accept orders and locate products.
• Support other parts of the store as needed.

Skills

Helpful and friendly approach

Ability to stay active and hands-on

Ability to work well in a busy environment

Equipment safety and process adherence

Customer support and query resolution

Job description

Overview

Morrisons – Customer Assistant - Online

Location: Peterborough | Type: Permanent | Hours: Full-time

We’re looking for friendly, customer-focused people to join our Online team, where you’ll be picking and packing customer orders ready for delivery or collection. You’ll work in a fast-paced, structured environment with clear routines and timed activities that help keep everything running smoothly — all to make sure our customers can get what they need, when they need it. You’ll use in-store tech to accept orders, find the right products, and prepare them to go quickly and carefully. You’ll also have the chance to support other parts of the store, including Replenishment and Customer Service, depending on what’s needed that day.

Responsibilities

• Pick and pack customer orders for delivery or collection
• Use in-store technology to accept orders, locate products, and prepare them efficiently
• Work in a fast-paced, structured environment with clear routines and timed activities
• Provide support to other parts of the store (e.g., Replenishment, Customer Service) as needed

What we offer (perks and benefits)

• Fully flexible shift patterns
• Six weeks holiday (including bank holidays)
• 15% discount in Morrisons supermarkets and convenience stores from day one
• Additional 10% discount card for a Friend or Family member
• Career progression and development opportunities
• Subsidised in-store cafe or shop floor ranges
• Competitive pension and life assurance
• Healthcare/Well-being benefits including Aviva Digital GP
• Morrisons MyPerks with discounts at high street shops, cinemas and gyms
• Optional payroll charity donations
• Family-friendly policies including 26 weeks maternity and adoption leave, neonatal and fertility leave

About you

We’re looking for people who are equally as passionate about putting customers first as we are. Here are some of the things we look out for:

• Helpful and friendly approach
• Enjoys staying active and being hands-on
• Works well in a busy, structured environment
• Comfortable using equipment safely and following processes
• Loves to help support our customers and resolve their queries

Important notes

Please note: We will only recruit individuals who are over the school leaver’s age. Some roles require you to be over 18 due to health and safety.

Next steps

Click apply to join our team — it only takes a couple of minutes. We’ll be in touch soon, so keep an eye on your phone and emails. If you require any support with completing your online application or adjustments at interview, please contact us or use your local interview contact for assistance.

About us

We love providing our customers with a great shopping experience. We are one of the UK’s largest supermarkets, serving over 11 million customers every week, with a focus on freshness and value. We’re Foodmakers and Shopkeepers, and together we make Morrisons.