Customer Assistant - Chicken Hot Hold - Luton

Marks and Spencer; England; On-site; GBP 20,000 - 24,000; Full time

Job summary

A prominent retail company in the UK is seeking a Customer Assistant to join their team at the Hot Food counters. The role involves serving customers delicious, freshly prepared food, providing excellent customer service, and ensuring operational standards are met. Candidates should be flexible, digitally confident, and ready to engage and recommend to customers. Experience in a similar role is preferred, and the team is committed to inclusivity and diversity.

Benefits

Inclusive working environment

Flexible working options

Training and development opportunities

Qualifications

• Passionate individuals who take pride in providing excellent customer service.
• Flexibility in working across different areas of the food service.
• Ability to engage with customers and recommend hot food options.

Responsibilities

• Serve customers efficiently on the shop floor and at service points.
• Keep store clean and stocked, ensuring high standards.
• Proactively engage with customers to understand their needs.

Skills

High levels of customer service

Strong communication skills

Attention to detail

Digital capability

Job description

All the details

All the details

Work Pattern

Working between the hours of 6am and 2pm, a full work pattern will be discussed at interview. All colleagues will be required to work every other weekend or every Saturday/every Sunday.

Under 18 disclaimer

This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team

Join our team at M&S as a Customer Assistant on our exciting new Hot Food counters, where you'll serve delicious, freshly prepared hot food to our customers in our larger stores. We're seeking passionate individuals who take pride in providing excellent customer service and have a love for food.

You'll be a brand ambassador, engaging with customers and recommending hot food options. Your remarkable service will ensure they feel valued, and leave satisfied every time they visit.

At M&S, our customers don't wait. You'll be ready to roll up your sleeves, handle hot food safely, and go above and beyond to deliver quality service every day.

Being digitally confident is essential. You'll use our in-store tools to process orders efficiently, ensuring customers get the food they want, when they want it.

Being a team player is crucial. You'll work with your colleagues to maintain high standards on the hot food counters, supporting the overall operation and creating a great inclusive store environment.

Flexibility is also vital. You should be confident to work across different areas of the food service, adapting to the fast‑paced and ever‑changing demands of the hot food counter.

Are you ready for it? Take your marks and get ready to apply.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.