Customer Assistant

Co-op Group; Scotland; On-site; GBP 40,000 - 60,000; Part time

Job summary

A well-known retail company in Scotland is looking for a Customer Team Member. The role involves providing excellent customer service, collaborating with colleagues, and maintaining store safety and stock. Candidates must be aged 18 or older and show flexibility with shift patterns. The company offers numerous benefits like discounts, paid training, and a supportive work environment, making it suitable for someone who enjoys helping others and engaging with the community.

Benefits

30% discount on Co-op products

Pension scheme with employer contributions

Access to financial management tools

Full paid training

31 days of holiday pro rata

Virtual healthcare services

24/7 employee assistance service

Cycle-to-work scheme

Qualifications

• Must be aged 18 or over to apply.
• Genuine care for customer and member needs.
• A flexible approach to work.

Responsibilities

• Provide friendly and thoughtful service.
• Support store colleagues in solving problems.
• Keep the store stocked and safe.

Skills

Customer service skills

Great people skills

Problem-solving

Flexibility for various shifts

Job description

Customer Team Member
Location: Hillside, Brae, ZE2 9QG
Pay: £12.60 per hour
Contract: 16-24 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, we're happy to be discuss your availability at interview. This role includes working on our Post Office Counters
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to apply for this role as it may involve either working before 6am or after 10pm, or some other business related needs.

We're looking for Customer Team Members to join our team at Co-op.

What you’ll do

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, supporting tasks on the post office counter, and doing all you can to deliver a great shopping experience.
• Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates and temperatures are all as they should be.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events!

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co‑op?

• 30% discount on all Co‑op products in-store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream – a money‑management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.