Customer and Trading Manager - Nightshift

Sainsbury's; Lancaster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supermarket chain is seeking a Nightshift Manager to oversee overnight store operations. The role requires leading a team, managing replenishment activities, and ensuring a safe environment. Ideal candidates should have experience in customer service, team leadership, and performance management. Successful applicants will adapt well to night shifts and have a proven record in operational leadership. The position offers full-time hours and a shift premium on top of the base salary.

Benefits

Shift premium of £4,500

Qualifications

• Track record of delivering brilliant customer service and coaching colleagues.
• Experience in leading a team in a fast-paced, customer-facing environment.
• Operational leadership skills in absence of senior managers.

Responsibilities

• Lead a team overnight for replenishment activities.
• Ensure safety and wellbeing of colleagues.
• Manage performance, scheduling, and pay accurately.

Skills

Customer service

Team leadership

KPI monitoring

Adaptability to night shifts

Resilience

Job description

What you’ll be doing:

• Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves.
• Often, you get to run a full store operation on your own overnight being responsible for the full shift and the safety and wellbeing of colleagues in store.
• Making sure that standards are brilliant come morning so we’re ready to serve our customers.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Our nightshift managers work full‑time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary (our nightshifts typically run from 22:00 until 08:00).

What makes a great nightshift manager:

• Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns and understands the importance of providing a safe and healthy environment for their team.
• Previous line management responsibilities in a fast‑paced, operational environment.
• Resilience to deal with both the mental and physical demands of working nights.
• Provides brilliant customer service and coaches a team to do the same.
• Has previous experience delivering and monitoring KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and is comfortable doing this alone in the absence of more senior management.
• Puts inclusivity at the heart of everything they do.

Essential Criteria:

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast‑paced, customer‑facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
• Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
• Has managed employee relations issues, including performance and absence management.
• Desirable -Has worked night shifts in a high‑volume, operational environment — you’ve adapted to the physical and mental demands of overnight working and created a safe, supportive atmosphere for your team during out‑of‑hours trading.