Customer Advisor - Developer Services

Yorkshire Water; Rothwell, Bradford; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A prominent water service provider in the UK is looking for a Customer Advisor to join their Developer Services Team. This role requires providing exceptional customer service and handling inquiries related to clean water services. The ideal candidate should have excellent call handling experience, strong communication skills, and the ability to manage escalated queries effectively. With a hybrid working model and opportunities for development, this position offers a great work-life balance and a supportive environment.

Benefits

Annual performance related bonus

Attractive pension scheme (up to 12% company contribution)

25 days annual leave plus bank holidays

Life assurance cover of 4 times pensionable salary

Flexible working patterns

Gym membership discounts

Qualifications

• Excellent customer service skills and previous call handling experience.
• Ability to manage escalated customer queries effectively.
• Strong influencing skills to build effective working relationships.
• Competency in Microsoft Office applications.

Responsibilities

• Provide excellent customer service to Developer Services customers.
• Handle customer calls regarding clean water services.
• Organize daily workload and update IT systems effectively.
• Collaborate with colleagues to ensure customer satisfaction.

Skills

Customer service skills

Call handling experience

Excellent communication

IT skills (Microsoft Office)

Influencing skills

Job description

Salary & Benefits

We offer a salary from £25,524 - £28,851 per annum depending on experience.

• Annual performance related bonus
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Customer Advisor progression plan
• 25 days annual leave plus bank holidays – plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location

This role will initially be based in Bradford but we’re moving our office to Leeds Valley Park in Summer 2026, so you’ll be based there in the future, with a hybrid working arrangement in place, a mix of office and home working. Typically we work 2 x days in the office per week.

Work type

This is a permanent role working full time 37 hours per week, Monday – Friday, working between a working window of 8:00am –6:00pm.

We have an exciting opportunity for a Customer Advisor to join the Developer Services Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

Developer Services works with commercial developers and customers to ensure any new developments have the correct water and wastewater plans in place. You will be the first point of contact for individual customers and developers across both Clean and Sewerage services and see them efficiently through our processes, ensuring we provide an excellent customer service.

Where you fit in

As Customer Advisor you will provide an excellent customer service to Developer Services customers, handling all our customers calls in relation to clean water services. You will provide customers with answers to their enquiry at the point of contact where possible or redirect them to the wider department for resolution. You will handle calls from customers regarding all aspects of the connection journey.

You will organise your day‑day workload and update our IT systems effectively. You will work alongside colleagues in Developer Services to provide an excellent service to our customers.

What skills & qualifications you will need?

You will have excellent customer service skills, with previous experience in call handling (inbound and outbound calls and after call work).

You will have previous experience of managing escalated customer queries and be an excellent communicator. You will adopt a customer focused approach at all times.

You will have excellent influencing skills, able to build up effective working relationships with a range of stakeholders as you will be working closely with our customers and colleagues across Developer Services.

You will have good IT skills, competent in the use of Microsoft Office applications.

Although we operate 24 hours a day, 365 days a year, it’s really important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

Do we sound like your cup of tea?

If you’re an experienced customer service professional and want to help us deliver exceptional service for our customers whilst protecting the environment, apply today to find out what a career with Yorkshire Water can offer you.

Please apply online and submit an up to date CV and covering letter outlining your suitability for the role.

Recruitment Process

Closing Date – 24th December, 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.