Customer Advisor

Boots UK; Sworton Heath; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading pharmacy and retail chain is seeking a Customer Advisor to enhance customer experience and assist with store operations. This role requires effective communication and team collaboration, with full training provided. The position offers a competitive hourly rate starting at £12.40, with additional benefits including employee discounts and a flexible benefits scheme.

Benefits

Flexible benefits scheme

Generous employee discounts

Access to counseling and support

Discretionary annual bonus

Qualifications

• Ability to excel in a varied environment and work at pace.
• Desire to be a proud brand ambassador for Boots.
• Experience providing customer care is desirable but not essential.

Responsibilities

• Help customers and provide great advice on products.
• Ensure store displays and stock are maintained.
• Collaborate with team members for a great shopping experience.

Skills

Effective communication

Teamwork

Customer interaction

Job description

Overview

You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also

• Help our customers and put them at ease; whether that's listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn't considered or simply offering a basket - it's the little things that make a difference
• Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better
• Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms
• Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
• You will be provided with award winning training accredited by the Institute of Customer Service

Joining and opportunities

Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new challenge, this could be the start of a new career with us.

Essential skills / experience

• Full training is provided for this role, and we are looking for people who:
• Excel in a varied environment, working at pace
• Communicate and listen effectively
• Enjoy working as part of a team, promoting a collaborative team dynamic
• Know that the little things make the biggest difference for customer interactions
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them

Desirable skills or experience

• Experience providing customer care and delivering great customer service, but this is not essential.

Compensation and benefits

• The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots?

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.