Customer Advisor

IRIS Recruitment; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community-focused housing association in Sheffield is seeking a Customer Advisor to handle customer inquiries and coordinate repairs. Successful candidates will have strong communication skills and a proactive attitude. Experience in a housing or call center environment is a plus, though training will be provided. This full-time role offers a salary of £23,582 per annum and requires teamwork to achieve great service for customers.

Qualifications

• Experience in a customer service role is preferred.
• Comfortable using Microsoft Outlook and Teams.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Handle incoming calls from customers.
• Manage email inquiries.
• Diagnose and order new repairs for properties.
• Liaise with maintenance and contractors.
• Provide advice on tenancy matters.

Skills

Customer service

Communication

Problem-solving

Teamwork

Microsoft 365

Job description

Overview

Customer Advisor – Sheffield, S1 4EB

£23,582 per annum • Full Time, 12 Months Fixed Term Contract (37 hours per week)

About the role

South Yorkshire Housing Association offers a wide range of services, and the Customer Connect Team is the first point of contact for anyone contacting us with a general enquiry or repairs request. Whether it is over the phone, email, or social media the types of conversations our team have are as varied as the services we provide – so there is plenty of variety in our work.

The role is busy but here is a taster of the type of work the role entails:

• Handling incoming calls
• Managing our emails inboxes
• Diagnosing and ordering new repairs for our properties
• Following up on updates for existing repairs
• Liaising with our in-house maintenance team and third-party contractors
• Sharing advice with customers on a range of aspects of their tenancy

Who you are

We recruit our Customer Advisors based on both attitude and skills. We look for people who:

• Strive to deliver the best service
• Can work in a fast-paced and busy role
• Good at asking open and probing questions about repairs to our properties
• Have great communication skills, and understand the importance of accurate record keeping
• Proactive when presented with problems
• Can share and embrace new ideas and ways of working
• Enjoy building great working relationships
• Are confident using Microsoft 365, Outlook and Teams
• Are a great team player

If you have experience of working in the housing industry, dealing with repairs and/or a call centre environment it’s even better, but if not, we’ll provide you with the training and support to develop new skills, we just need you to have an appetite to learn.

We take a one-team approach where we all pull together to achieve great things. We want our Customer Advisors to feel proud to be part of the team and SYHA.

Who we are

At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential. Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in diverse ways – from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace, and community, to creating houses for affordable rent. Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.

Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.

Closing Date: Sunday 5th October 2025 - midnight

Interview Dates: 14th October 2025