Customer Account Manager

Technical Prospects Ltd; England; On-site; GBP 25,000 - 31,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Account Manager in Harrogate. The role involves managing customer accounts, providing product information, and building relationships with clients. The successful candidate should have experience in B2B sales and strong communication skills. Competitive salary of £25,200 with an OTE of £31,000 and great benefits offered.

Benefits

Competitive Salary

Great Benefits

Qualifications

• Experience in B2B Sales, Customer Service or Account Management.
• Strong communication skills to build rapport with customers.
• Confidence to liaise with customers via telephone and email.

Responsibilities

• Account manage a variety of customers via phone, email, and post.
• Build rapport and maximize account potential.
• Provide information on products and services.
• Follow up on warm leads and provide responses.
• Represent the company at exhibitions and client events.

Skills

B2B Sales Experience

Customer Service

Strong Communication Skills

Ability to Build Rapport

Enthusiastic and Confident

Team Orientated

Job description

Customer Account Manager

Offering £25,200 Basic Salary plus Realistic OTE £31,000 & Great Benefits

Our client is an established manufacturing facility based in the Harrogate area. Due to continued growth, they are now recruiting a Customer Account Manager to join their established customer service team. The successful candidate will be responsible for proactively contacting existing clients and responding to warm leads provided, speaking with customers to understand their requirements, on request providing product and pricing information, and helping customers to complete orders.

Customer Account Manager Key Responsibilities

• Account managing a variety of customers by phone, email and post.
• Providing a consultative approach when liaising with customers, building rapport and maximising account potential by gaining an understanding of a customer\'s business and their short and long term requirements.
• Discuss and provide information relating to our client\'s products and services in a professional and structured manner product training provided.
• Promptly following up on warm leads through business website and CRM database, answering customer questions, providing product information and forwarding sales quotations on request.
• For high revenue customers, if they require more in-depth conversation, arrange for a Territory Manager to attend to explain business, demonstrate product and discuss trial options.
• On occasion, represent our client at exhibitions, trade events and client events.
• Ensure client information is kept up to date and accurate on CRM system.
• Provide feedback to Management of won or lost opportunities.

Customer Account Manager Additional Duties

• Experience gained in B2B Sales, Customer Service or Account Manager, ideally.
• Strong communication skills with an ability to build rapport well and ask questions to better understand a customers requirements.
• Enthusiastic and confident liaising with customers via telephone and email.
• Be team orientated with the confidence to work on your own initiative.

The Customer Account Manager position is offering £25,200 Basic Salary plus Realistic OTE £31,000 & Great Benefits! This is a full-time, permanent, site-based position in Harrogate.

All successful candidates will be contacted within 5 days of application for the position of Customer Account Manager. This vacancy is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.