Customer Account Executive – Skin Cleanse

Unilever; Greater London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading global supplier of consumer products seeks a Customer Account Executive for the Skin Cleanse category in Kingston. The role involves managing customer relationships and delivering on turnover targets. Ideal candidates will have experience in customer management and a passion for results. Competitive salary, flexibility in work arrangements, and growth opportunities are offered.

Benefits

Competitive salary

Annual bonus

Subsidised gym membership

Staff shop discounts

Shares

Flexible working options

Qualifications

• Prior commercial experience of managing a P&L.
• Proven history of working within a team environment.
• Passionate, energetic, and enthusiastic about delivering results.

Responsibilities

• Build strong and sustainable relationships with the customer.
• Negotiate effectively with the customer to agree trade terms.
• Manage relationship aspects of key customer events.

Skills

Customer management

Selling essentials

Interpersonal skills

Communication skills

Relationship management

Job description

Job Title

Customer Account Executive - Skin Cleanse

Location: Kingston

JOB PURPOSE

The Customer Account Executive is responsible for the delivery of Turnover, Profitability and Business Building terms within the Skin Cleansing category. This includes developing and executing customer business plans on market-leading brands as well as challenger brands. You will be accountable for day-to-day contact with the customer buyer, supply chain, shopper marketing, internal category & brand contacts. The role will contain elements of portfolio management, analysis, and administration.

Key focus areas for this role are:

• Love what you do: You will be passionate about leading your Skin Cleansing portfolio to competitive growth.

• Love your customer: You will manage Unilever relationship with one customer within the Skin Cleanse category, driving growth via strategic alignment and negotiation.

• Do what you say: You will own and drive the Joint Business Plan (JBP), executing the agreed plan through strong ambition and alignment.

• Own it: You will utilise and leverage Unilever’s brand assets to deliver new and exciting innovation and activation.

• Be Different: There is a need for extensive commercial rigor in the assessment and implementation of Unilever’s Growth Strategy.

RESPONSIBILITIES

• Build strong and sustainable relationships with the customer, including buying and cross-category planning teams.

• Negotiate effectively with the customer to agree trade terms, trade funding, and counterparts according to Unilever guidance.

• Manage relationship aspects of key customer events (e.g., launch of new products, cost price changes).

• Work with the Deodorants CAM to develop and deliver the customer strategic business plan for relevant categories, and the joint business plan, working closely with Category Managers and Shopper Marketing.

• Develop and deliver an optimal integrated Skin Cleanse promotional plan (including selling the plan with the customer).

• Manage promotional and non-promotional investments with the customer and ensure all agreements are properly documented and stored.

• Ensure effective in-store activation of key events (e.g., promotions, range reviews), providing clear briefings to the Retail Operations Team.

• Manage and input into the S&OP (promotional planning) process – responsible for a six-month forecast within designated categories.

ACCOUNTABILITIES

• Manage in-month performance vs forecast.

• Manage accruals and cost prices accurately and efficiently.

• P&L Management: Delivery of Turnover & Business Building Terms targets for the specific category.

• S&OP Forecasting with monthly team reviews.

• Delivery of required admin for the customer – pricing, rebates, NLFs (New Line Forms), promo proposals, trade terms, contracts.

ALL ABOUT YOU

KEY EXPERIENCE AND QUALIFICATIONS REQUIRED

• Customer management & selling essentials.

• Prior commercial experience of managing a P&L.

• Proven history of working within a team environment.

• The individual will be passionate, energetic, and enthusiastic about delivering results. Good interpersonal, communication and relationship management skills are critical.

• Experience of customer management within FMCG is desired but not essential.

REQUIRED LEADERSHIP BEHAVIOURS

• Growth Mindset

• Consumer and Customer Focus

• Bias for Action

• Accountability & Responsibility

• Building Teams

About Unilever

Unilever is a leading global supplier of Food, Home and Personal Care products with sales in over 190 countries and more than 400 brands, including Dove, Tresemme, Lynx, Lifebuoy, Shea Moisture, Persil, Domestos, Ben & Jerry’s, Magnum, Marmite, The Vegetarian Butcher, Graze, and Pot Noodle. Our purpose is to make sustainable living commonplace.

Location

We share ongoing plans to consolidate Unilever offices in Kingston-upon-Thames; the final location will be clarified after staff consultation. Your role may be based at 100 Victoria Embankment (London) until 2027 or Kingston-upon-Thames from early 2025, depending on the outcome of consultation.

What We Offer

Competitive salary and pension, annual bonus, subsidised gym membership, staff shop discounts, and shares. Flexible and hybrid working options may be discussed.

We promote wellbeing and development opportunities in a family-friendly and inclusive workplace.

Diversity at Unilever is about inclusion and equal opportunity. We provide reasonable adjustments during the application and interview process. For more, see Equity, Diversity & Inclusion at Unilever.

Recruitment Security

We advise candidates about recruitment fraud and how to stay safe. Do not provide money or sensitive information to anyone claiming to be from Unilever. If you encounter suspected fraud, report it via Una Live Chat. Unilever does not accept responsibility for candidates financially impacted by recruitment fraud.