Customer Account Executive

CUBE Consulting; Pentre Maelor; On-site; GBP 60,000 - 80,000; Full time

Job summary

A consulting firm in Pentre Maelor is looking for an experienced business customer account advisor. You will be responsible for speaking with business customers, resolving issues, and providing solutions. The ideal candidate has excellent listening skills and customer service experience. Working hours are Monday to Friday, 8:30 am to 5:00 pm.

Qualifications

• Good listener with a strong level of customer service experience.
• Resilient and capable of thinking on your feet.
• Ability to provide mutually agreeable solutions.

Responsibilities

• Speak to business customers over the phone and resolve issues.
• Handle inbound calls and provide solutions to customers.
• Update the in-house system with any progress.

Skills

Listening skills

Customer service experience

Problem solving

Job description

Overview

Are you an experienced business customer account advisor who listens well, understands the needs of customers and can think on your feet to provide the best solutions to issues raised? If so this could be the opportunity for you! Great company to work for with excellent career prospects.

Responsibilities

• Speaking to business customers over the phone to resolve any issues that may have arisen
• Inbound call handling
• Provide solutions to business customers which are mutually agreeable moving forward
• Update the in house system with any progress

Requirements/Qualities

You will be a good listener, resilient with a good level of customer service experience and have a level of common sense to be able to look at the bigger picture when providing solutions

Schedule

Monday - Friday 8:30am - 5:00pm