As a Project Manager in the CTO Connectivity CtB programme, the role holder will provide direct oversight of the programme(s)/project(s),' financial and outcome accountability, reporting to a Portfolio Manager within CTO Connectivity. In executing this role, the Project Manager will need to:
- build strong relationships with senior stakeholders within IT, Global Businesses, Finance
- work closely with their respective Portfolio Manager, the Connectivity Transformation and change team and their senior stakeholders to ensure alignment of their project/programme with the wider change portfolio and group strategy, values, and behavior.
- provide board level overview of progress, lead and direct multidisciplinary teams across all global businesses, global functions, and regions.
- lead end to end execution and responsibility for all aspects of the project/programme, including definition, planning, execution & implementation, governance & control, financial, resource and change management.
- Provide financial analysis, including being able to contextualize financial data into business activities and conclusions.
- Ensure the adherence to financial processes and procedures at project/programme level, as set and communicated by HSBC Group, regulators, and CTO PM Practice.
- Identification and escalation of any budgetary related risks, issues, and opportunities to portfolio/function as appropriate.
- have responsibility for effective handover of the project/programme into Business-as-Usual operations to support effective benefits realization.
- have responsibility for deploying the HSBC Change Frameworks and respective methodologies within their Programme/Project and instilling good programme/project disciplines within their project and wider team.
- Understanding of/ability to engage with technical teams on Contact Centre, Cloud technologies, Networking Infrastructure, Firewalls, Routing, Solution Architecture and Design etc.
- Experience of delivering change programmes within a Technology organization, with in telecom Infrastructure
- Experience of working on Session Border Controller, Genesys deployments
- Proven knowledge on automation products in managing contact center projects with platform experience.
- Understanding of clarity, Jira, Confluence and MS Project.
- Business analysis skills to assess and provide recommendations which will aid in negotiation of connectivity infrastructure projects.
- Excellent understanding and proven experience of Project Management methodologies including Waterfall and Agile in a Technology environment.
- Ability to direct and influence people in a Matrix orientated environment and establish working partnerships at a junior and senior organizational level.
- Change agent with proven ability of implementing large scale organizational, procedural, technology and people related change programmes.
- SME within Networking environment and build relationship with external suppliers.
- Proven experience of positive, challenging interactions with Senior Executives across the business.
- Outstanding relationship management, collaboration and influencing skills at senior Exco level within a Technology environment.
- Proven experience in dealing global teams and managing stakeholders.
- Experience in handling budgets above $20m USD annually including forecasts, accruals etc.
- Experienced in managing Headcount ratio, Workforce management for project/programmes.