Cruise Sales Manager

Succeed Recruitment; Wanborough; On-site; GBP 50,000 - 58,000; Full time

Job summary

A top UK cruise specialist company is seeking a skilled Sales Manager to lead their dynamic Cruise Management team in Swindon. You will oversee sales operations, coach staff, and drive performance to meet company targets. Ideal candidates will possess excellent communication skills and a proven track record in sales. This office-based role offers a competitive salary of £50k plus bonuses, with flexible working hours.

Benefits

Competitive salary

Up to 5% annual bonus

Industry benefits

Qualifications

• Proven track record in delivering sales results to company KPI's.
• Experience within the travel industry is desirable.
• Strong interpersonal skills are required.

Responsibilities

• Achieve company sales KPI's through successful conversion of enquiries.
• Prepare, deliver and motivate sales staff for the day.
• Compile and analyze sales figures daily, weekly, and monthly.
• Ensure prompt response to inbound inquiries.
• Constantly evaluate success of the sales team through feedback.

Skills

Sales results delivery

Excellent communication

Customer service

Coaching and leadership

Flexibility and decisiveness

Positive attitude

Job description

Overview

Are you a seasoned Sales Manager seeking your next career move? Our well known client, a top UK cruise specialist company, are looking for a skilled Sales Manager to join their dynamic Cruise Management team. You\'ll oversee, manage and lead the sales team, together with the other Sales Managers, ensuring daily performance targets are achieved to maximise company profit. Their ideal candidate will excel in sales, adept at coaching and leading by example. They will possess exceptional communication skills, fostering an environment of inspiration and collaboration with a positive and resilient mindset.

On offer is a competitive salary of £50k + up to 5% annual bonus + industry benefits. This is an office based role in Swindon and requires flexible working hours.

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Role of Sales Manager

• Achieve company sales KPI\'s through the successful conversion of enquiries.
• Prepare, deliver and motivate sales staff for the day ahead.
• Ensuring a prompt response to inbound telephone and email enquiries.
• Compiling and analysing sales figures - daily, weekly and monthly.
• Collecting customer feedback and market research.
• Feedback to the Product Department on calls received and obstacles which you have had to overcome.
• Attend “bridging” meetings to share information with other departments to benefit the result.
• Constantly evaluate success of the sales team through call listening and feedback on success and development areas.
• Monitoring individual\'s and team\'s QA, and error scores with an eye for accuracy.
• Report on staff attendance, absence, and completion of Return-to-Work meetings.

Skills required

• Ensure highest level of service provided to deliver an exceptional customer journey.
• Proven track record in delivering sales results to company KPI\'s.
• Excellent communication skills both written and verbal, with strong interpersonal skills.
• Be able to demonstrate and analyse open, sell and close processes in line with Company expectations and deliver sales structure coaching where needed.
• Embrace change when new strategies are introduced by the business.
• Always maintaining a high motivation and positive atmosphere within the sales office.
• A confident, resilient individual with a friendly, approachable personality.
• The ability to be flexible, decisive and quick-thinking.
• Self-motivated with a positive outlook and a clear focus on high quality and business profit.
• Able to work extended hours on occasions when required.
• Able to understand profit and loss calculations and basic business finance, e.g. gross margin percentages and calculations.
• Experience within the travel industry - desirable.