CRM Delivery Manager

Lorien; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A global insurance provider in London is seeking an experienced Programme Delivery Manager to lead a transformative CRM project utilizing Salesforce technology. The role involves managing project delivery, stakeholder relationships, and resources while ensuring compliance with internal controls. Candidates should demonstrate a strong background in project management, particularly in digital transformation, and possess excellent communication skills. This position offers a chance to drive significant change in a fast-paced environment.

Qualifications

• Proven experience in systems delivery and digital transformation.
• Strong knowledge of Agile, Waterfall, and hybrid delivery methodologies.
• Experience with Salesforce is essential.
• Experience in insurance or financial services preferred.

Responsibilities

• Lead planning, execution, and delivery of implementations.
• Build relationships with stakeholders and manage resources.
• Control scope, manage risks, and resolve delivery challenges.
• Prepare and present status reports to key stakeholders.

Skills

Project Management

Stakeholder Management

Agile methodologies

Waterfall methodologies

Communication

Negotiation

Leadership

Salesforce

Job description

About the Role:
My client in the Insurance industry is embarking on an exciting global CRM transformation, consolidating platforms into a single, enterprise-wide Salesforce solution. We are seeking an experienced Programme Delivery Manager to oversee and drive the successful delivery of workstreams and support the overall global rollout of our CRM solution.

This senior role requires a strong background in project and programme management, technology implementation, and a proven track record of delivering complex system implementations in global organisations. You will work closely with stakeholders worldwide to ensure timely, high-quality delivery.

Key Accountabilities:

• Project Management: Lead planning, execution, and delivery of implementations, ensuring alignment with business objectives and timelines.
• Stakeholder Management: Build and maintain strong relationships with internal teams, external partners, and senior stakeholders.
• Resource & Vendor Management: Manage internal resources and external suppliers, ensuring compliance with deliverables and contractual obligations.
• Scope & Risk Management: Control scope, manage risks, and resolve delivery challenges proactively.
• Dependency Management: Identify and manage dependencies across workstreams and external influences.
• Quality Assurance: Ensure compliance with internal controls and risk frameworks throughout implementation.
• Reporting: Prepare and present regular status reports and documentation to key stakeholders.
• Benefits Management: Support identification and reporting of benefits throughout the programme lifecycle.

Knowledge, Skills & Experience:

• Hands‑on delivery manager with proven experience in systems delivery and digital transformation.
• Strong knowledge of Agile, Waterfall, and hybrid delivery methodologies.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to work in a fast‑paced, dynamic environment with high degrees of ambiguity.
• Proven leadership and ability to foster high‑performing project teams.
• Experience with Salesforce
• Experience in insurance or financial services preferred.
• Commutable to London and willing to travel if required.

Why Join Us?
This is a unique opportunity to lead a global transformation programme, working with cutting‑edge Salesforce technology in a collaborative and innovative environment.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.