CRM Analytics Leader: Personalization & Growth

eBay; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global ecommerce leader in Greater London seeks a CRM Analytics Manager to shape data-driven strategies and enhance customer engagement through analytics and machine learning. The ideal candidate has strong experience in CRM analytics, proficiency in SQL and Python, and exceptional communication skills to influence key stakeholders. This role offers an opportunity to drive measurable impacts and optimize strategies in a collaborative environment.

Qualifications

• Hands-on CRM analytics experience delivering measurable impact in consumer or marketplace settings.
• Experience developing machine learning and AI solutions for CRM and personalization.
• Strong experimentation and statistics skills.

Responsibilities

• Define metrics and frameworks connecting CRM performance to retention.
• Develop ML/AI models for decisioning.
• Conduct A/B and multivariate tests for insights.

Skills

CRM analytics experience

SQL proficiency

Python for data wrangling

Strong statistics skills

Building dashboards

Tools

Tableau

Spark/Databricks

Airflow

Job description

A global ecommerce leader in Greater London seeks a CRM Analytics Manager to shape data-driven strategies and enhance customer engagement through analytics and machine learning. The ideal candidate has strong experience in CRM analytics, proficiency in SQL and Python, and exceptional communication skills to influence key stakeholders. This role offers an opportunity to drive measurable impacts and optimize strategies in a collaborative environment.