Critical Care Transport Assistant

St John Ambulance; Greater London; Hybrid; GBP 30,000 - 34,000; Full time

Job summary

A leading first aid charity is seeking a Critical Care Transport Assistant in London. The role involves transporting patients safely while supporting families during journeys. Candidates must hold a UK manual driving license with C1 category, possess customer service experience, and obtain requisite certifications during probation. The position offers a competitive salary and a supportive work environment with opportunities for personal development. Excellent driving skills and conflict management experience are essential for success in this role.

Benefits

Competitive salary and pension scheme

33 days holiday, increasing over time

Hybrid, flexible working options

Health and Wellbeing support

Employee Assistance Programme

Qualifications

• Minimum of 1 year driving experience with no more than 3 penalty points.
• Ability to obtain necessary certifications within probationary period.
• Experience working positively with patients and clients.

Responsibilities

• Provide stable transport to clinical teams and patients.
• Maintain competence in relevant skills and knowledge.
• Ensure equipment is fit for purpose and report defects.

Skills

Customer service experience

Conflict management

Conflict management

Education

SJA Critical Care Transport Assistant qualification

IHCD D1 / D2 Certification or Level 3 Certificate in Emergency Response Ambulance Driving

Level 3 Certificate in Emergency Response Ambulance Driving

Tools

Driving license UK (C1 category)

Job description

Critical Care Transport Assistant (CCTA) - London Neonatal Transfer Service

Full time – 42 hours per week. Shift pattern

£30,838 (+ 20% USH and 20% overtime enhancement). Opportunity to earn up to £34K through unsocial and overtime enhancements

Our offer to you

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive :

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme
• Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us

This is a fantastic opportunity to join a team of over 1,200 employees and over 29,500 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response and Night Time Economy) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.

Job Summary

As a Critical Care Transport Assistant, you’ll work in a co-located team including nurses, ANPs / ACPs, ODPs, doctors, and consultants to mobilise a critical care team to stabilise and transport patients between hospitals and Critical Care Units. You’ll be an integral part of the team, not just safely transporting everyone, but being involved in hands on patient care whilst supporting families too.

Required Knowledge, Skills & Experience

• Hold a full UK manual driving licence (with C1 category), a minimum of 1 years driving experience and no more than 3 penalty points
• Hold and maintain an SJA Critical Care Transport Assistant qualification (to be obtain within probationary period if not held already)
• Hold, and maintain, IHCD D1 / D2 or a Level 3 Certificate in Emergency Response Ambulance Driving (CERAD) (to be obtained within probationary period if not held already)
• Experience of working with customers, patients, or clients in a positive manner
• Experience of managing conflict and de‑escalating situations

About the Role

• Provide safe, stable transport to the clinical team, patient, and relative(s) throughout journeys, paying attention to the impact of the journey on the patient’s level of vulnerability.
• Achieve and maintain competence in all relevant skills and knowledge. Be aware of skill fade and knowledge gaps and actively engage in Essential Education & CPD events, maintaining a personal development portfolio. You must complete all mandatory learning, online learning or face‑to‑face during the probationary period and then annually thereafter.
• Ensure that the vehicle and equipment being used is fit for purpose, used correctly, is clean and report defects to the vehicle, equipment, and any other operational issues as soon as possible.
• Work as an integral part of the Critical Care Transport team, representing SJA in the very best light at all times and supporting the NHS Clinical Team with tasks and procedures to the level you are trained and inducted to.
• Render emergency aid, either as part of the clinical team or alone, or for incidents you encounter whilst in transit and support families of patients by providing accurate information, support, and advice whilst being sensitive to their emotional state.
• Accurately complete all documentation relating to patients, vehicles, and equipment and submit it via the correct channels in a timely manner.

Please see the job description for more detail (this can be viewed on our website or once you click apply)

To find out more about us visitwww.sja.org.uk or follow us on our socials

If you are a current St John Ambulance employee,