Crisis House Manager

Mental Health Matters; Sheffield; On-site; GBP 38,000 - 43,000; Full time

Job summary

A mental health charity in Sheffield is seeking a Crisis House Manager to lead a team delivering essential non-clinical services in a 24/7 environment. The role emphasizes strong leadership, effective communication, and management skills in a crisis setting. Candidates should possess a Level 4 management qualification and relevant experience. Competitive salary of £38,397, progressing to £42,723, with attractive benefits including 25 days annual leave and flexible working arrangements.

Benefits

25 days annual leave

Enhanced occupational sickness pay

Access to workplace pension scheme

Well-being resources

Employee recognition schemes

Qualifications

• Experience in crisis or acute mental health setting.
• Experience of managing and delivering to agreed budgets.
• Experience of recruitment and staff engagement.

Responsibilities

• Lead the crisis house team, ensuring high-quality care.
• Manage service delivery and ensure responsiveness to crisis needs.
• Promote a culture of continuous improvement through data analysis.

Skills

Excellent communication skills

Leadership and management

Team development

Data analysis

Stakeholder engagement

Education

Diploma or NVQ Level 4 in Management

Job description

Overview

We have an exciting opportunity for a Crisis House Manager to join our new 24/7/365 mental health service in Gleadless and Heeley, Sheffield. The role will deliver non‑clinical mental health services to prevent attendance at A&E, supporting people discharged from hospital who are not yet ready to go home. You will provide leadership and management to a team delivering high‑quality, safe and effective crisis services in line with the organisation's mission, values and strategy.

Responsibilities

• Lead the crisis house team, ensuring safe, high‑quality, and effective care 24/7.
• Develop and maintain constructive relationships with commissioners, colleagues, stakeholders, partners and providers.
• Attend relevant internal and external meetings to keep services aligned with national guidance and local partnership priorities.
• Manage the service delivery, including negotiating, planning, communicating, reporting, and troubleshooting to meet agreed targets.
• Ensure the team is responsive to the needs of people in crisis and that services meet statutory and internally set quality standards.
• Represent the service in external forums and liaise with local authorities, health agencies and voluntary organisations.
• Promote a culture of continuous improvement through data analysis, review of outcomes, and staff development.

Qualifications and Experience

• Diploma or NVQ Level 4 in Management or equivalent (or willingness to achieve within a set period).
• Experience of all aspects of colleague management and workforce development.
• Demonstrated experience of management, including project, service and operational management.
• Experience of managing and delivering to agreed budgets.
• Experience of performance management and appraisal processes.
• Experience of setting and delivering to agreed targets.
• Experience of recruitment and staff engagement.
• Excellent communication skills and the ability to influence across multiple professional groups.
• Knowledge of NHS mental health services and experience of working in a crisis or acute mental health setting.

Salary & Hours

Salary: £38,397 per annum, with progression to £42,723. Hours: 37.5 hours per week, including evenings, weekends and some nights.

Application Process

We operate Safer Recruitment processes. If you are interested, please apply via our online application form and provide a personal statement answering how you meet the person specification criteria. Attach any supporting documents as required.

Equal OpportunityWe are an equal opportunities employer and value diversity. We are committed to ensuring our processes are inclusive and to providing fair and accessible opportunities for all applicants.

Benefits

• Competitive salaries with annual pay review.
• 25 days annual leave, increasing with length of service, plus bank holidays.
• Enhanced occupational sickness pay.
• Access to a workplace pension scheme.
• Flexible working arrangements to support a good work‑life balance.
• Well‑being resources, including an Employee Assistance Programme and access to GP and virtual health services.
• Life assurance and free will‑writing service.
• Discounts for charity workers and access to a ticket scheme for cultural events.
• Employee recognition and celebration schemes.

Contact

If you would like to have an informal conversation about the role, please contact Jackie Redding.