Credit Controller | Drive Collections & Customer Care

Gigaclear; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading Fibre Broadband provider in Oxford seeks a Credit Controller to minimize customer debt and ensure payment collection. This role involves proactive account follow-ups, processing payments, and liaising with customers and stakeholders effectively. Ideal candidates will have prior credit control experience, strong communication skills, and be proficient in Excel. The company offers a flexible working environment, generous pension contributions, and employee benefits including health plans and extensive training opportunities.

Benefits

Generous employer pension; up to 8% matched contribution

Income protection & life assurance

25 days holiday plus bank holidays

Health cash plan

Flexible working environment

Unlimited online training access

Qualifications

• Previous experience in a credit control or accounts receivable role.
• Strong verbal and written communication skills.
• Ability to manage a high volume of accounts accurately.

Responsibilities

• Proactively follow up on overdue accounts via telephone and email.
• Process card payments and maintain accurate records.
• Liaise with key stakeholders to resolve customer queries.

Skills

Credit control experience

Strong communication skills

Proficient in Excel

Analytical skills

Customer-focused attitude

Time management skills

Job description

A leading Fibre Broadband provider in Oxford seeks a Credit Controller to minimize customer debt and ensure payment collection. This role involves proactive account follow-ups, processing payments, and liaising with customers and stakeholders effectively. Ideal candidates will have prior credit control experience, strong communication skills, and be proficient in Excel. The company offers a flexible working environment, generous pension contributions, and employee benefits including health plans and extensive training opportunities.