Counter Manager - Horsham

BENEFIT COSMETICS; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading cosmetics brand in Greater London is looking for a Full-time Counter Manager. This role involves leading a team, achieving sales targets, and creating exceptional customer experiences. Candidates should have a passion for retail, at least 6 months of management experience, and a flexible schedule. The position offers various benefits including product discounts, annual leave, and competitive commissions. Join the team and help customers enjoy top-notch beauty experiences.

Benefits

Product Discount

Staff Sale

New Launch Gratis

Annual Leave

Full Training provided

Refer a friend scheme

Competitive Commission Scheme

Qualifications

• Dynamic, enthusiastic, and sales‑driven.
• Minimum 6 months of retail experience with a passion for sales success.
• Minimum 6 months of management experience.

Responsibilities

• Lead and motivate Brow and Beauty Experts to achieve sales goals.
• Provide waxing, tinting, and tweezing services.
• Connect with customers and demonstrate products.
• Conduct daily team meetings and promote open communication.
• Develop innovative in‑store and external events.
• Ensure the counter is fully stocked and monitor inventory levels.
• Act as a communicator between store managers and team.
• Oversee administrative tasks and support the Area Manager.
• Create effective monthly staff rotas.
• Maintain hygiene and standards for the counter.

Skills

Sales-driven

Customer service excellence

Team leadership

Effective communication

Inventory management

Flexibility

Job description

Overview

Benefit is Glowing… We Mean Growing… and we are currently searching for a Full‑time Counter Manager to make real connections in Boots Swan Walk, Horsham! As a Counter Manager, you'll be instrumental in achieving sales targets and creating exceptional customer experiences.

Responsibilities

• Sales Management: Lead and motivate Brow and Beauty Experts to hit and exceed sales goals, ensuring high service standards. Delegate effectively and inspire the team to maximize performance.
• Brow Services & Revenue Generation: Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction, leading to repeat appointments and increased service revenue.
• Target-Driven Sales: Personally connect with customers, demonstrate products with passion, and consistently achieve your individual sales targets and contribute to the overall counter goals.
• Teamwork and Motivation: Conduct engaging daily team meetings, promote open communication, and recognize achievements to keep the team focused on crushing individual and counter targets.
• Business Growth: Develop innovative in‑store and external events through strategic linkups, collaborations, product launches, and impactful charity initiatives to boost sales and brand awareness.
• Stock Optimisation: Ensure the counter is always fully stocked, monitor inventory levels closely, and immediately report concerns to the Area Manager to minimise lost sales opportunities.
• Communication Leadership: Act as a key communicator between store/department managers and area managers, ensuring important information flows smoothly and the counter team is always informed.
• Efficient Administration: Oversee daily, weekly, monthly, and annual administrative tasks, supporting the Area Manager and ensuring smooth store operations.
• Staff Scheduling Excellence: Create fair and effective monthly staff rotas that optimise coverage and support sales goals.
• Brand Presentation: Maintain exceptional hygiene and housekeeping standards for the counter and displays, ensuring a visually appealing and professional shopping environment at all times.

Qualifications

• Dynamic, enthusiastic, and sales‑driven
• Passion for make-up and retail with a focus on achieving sales targets
• Result‑oriented, who likes a challenge and exceeding sales expectations
• Desire to provide a unique customer experience that drives customer loyalty and repeat business
• Flexible availability including weekends, late nights, Bank holidays and holiday periods.
• Minimum 6 months retail experience with a passion for sales success
• Minimum 6 months of management experience

About the Brand

The brand behind Benetint, The POREfessional, BADgal BANG!, and probably at least one eyebrow product in your bag. (After all, we're the world's No. 1 brand dedicated to eyebrows.) At Benefit, we are all about feeling good, and nothing feels as good as belonging.

Benefits

• Product Discount
• Staff Sale
• New Launch Gratis
• Annual Leave
• Full Training provided
• Refer a friend scheme
• Competitive Commission Scheme

Come paint the world PINK with us!

Apply to become a Counter Manager.

We use video interview as part of our recruitment process, but if you have additional needs that requires some flexibility, please contact [e-mail].