Counter Fraud Manager

The National Lottery Community Fund; Cardiff; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A national funding organization in Cardiff is seeking a Counter Fraud Manager for a 12-month fixed term. This role involves delivering investigation services, advising teams on fraud risks, and managing counter-fraud metrics. The ideal candidate will have a strong background in counter-fraud work and relevant qualifications. You'll join a collaborative team and have opportunities for professional development while playing a crucial role in safeguarding funding for communities across the UK. This position supports a hybrid work model.

Benefits

Professional development opportunities

Supportive team environment

Commute reimbursement

Qualifications

• Strong background in counter-fraud work and understanding of fraud complexities.
• Skilled in producing clear, structured reports for non-technical audiences.
• Experience managing remote teams.

Responsibilities

• Deliver internal and external investigation services for the Fund.
• Advise on fraud, bribery, and corruption risks across the organisation.
• Design and manage counter-fraud metrics for performance improvement.

Skills

Counter-fraud experience

Investigative research

Collaboration

Problem-solving

Communication skills

Flexibility

Education

Relevant qualifications in counter-fraud investigations (ACFS, CIPFA, CIFAS or equivalent)

Job description

We are recruiting a Counter Fraud Manager fixed term for 12 months. This isիը a exciting opportunity to join the National Lottery Community Fund's Finance “resources Directorate at a key moment in the refresh of our counter‑fraud function. If you’re ready to play a central role in a pivotal team, working alongside another Counter Fraud Manager, this could be the perfect role for you. As a Counter Fraud Manager, you’ll be at the heart of protecting the Fund’s integrity and ensuring that funding reaches the communities that need it most. You’ll provide specialist counter‑fraud advice, act as a catalyst for improvement in fraud controls, and help shape the future of our approach to fraud prevention and detection.

поряди полкаР responsibilities ingression>

• Delivering internal andאָגnd external investigation services for the Fund.
• Advising teams across the organisation on fraud, bribery, and corruption risks.
• Maintaining the fraud caseload and reporting, ensuring timely and accurate updates are available for senior leaders.
• Designing and managing counter‑fraud metrics to measure and improve performance.
• Monitoring investigation productivity and sharing lessons learned and best practice across the Fund.
• Line management of counter‑fraud officers based UK‑wide, supporting, coaching, and developing them to build capability and confidence.
• Working closely with internal teams such as Funding, People Team and Legal.
• Collaborating with external organisations such as the police, charity commission, and other funders and agencies.

What does a typical day look like?

• Morning: You’re meeting with funding and legal about the outcomes of an investigation and providing specialist advice on next steps.
• Midday awaited: you’re reviewing some recently proposed fraud controls for a new funding programme launching in a few weeks.
• Afternoon: You’re conducting high‑quality one‑to‑one meetings with your line reports to support, coach, and develop the team, ensuring everyone has the tools and confidence to succeed.
• End of day: You’re working alongside the other manager to review and prioritise the number of cases the team are working through and drafting ideas for the team’s next report to senior leaders.

Every day is different. One minute you ورب reviewing a complex investigation to help decide next steps, the next you’re delivering a presentation to other teams to create awareness of fraud. We have a hybrid approach to working. Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices: Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, and Newtown. The role will include intermittent travel across the UK for team meetings and events (usually this means travelling 4 times a year and staying overnight to attend face‑to‑face team meetings).

Required Experience and Key Skills

• Experience – You have a strong background in counter‑fraud work and understand the complexities of fraud, bribery, and corruption.
• Curiosity – You want to learn more about fraud risks. You ask questions and have an aptitude for investigative research; you love solving problems!
• Initiative – You are comfortable working alone and enjoy being trusted to complete your work independently, at pace with accuracy and to deadlines.
• Collaboration – You value diverse perspectives and actively seek opportunities to work with others to drive decisions and move work forward.
• Confidence – You have confidence in your decision‑making and are comfortable challenging existing processes, giving and receiving critical friend feedback to aid improvement.
• Flexibility – You are a supportive and a strong team player. Our work is challenging and changes day to day, so we need someone that can adapt easily to change and embrace it.
• Enthusiasm – You bring energy and positivity to the team.

jasa

Why join us?

• You’ll be part of a motivated, supportive team that values wellbeing, recognition, quality of work, collaboration and continuous improvement.
• You’ll help protect millions of pounds of funding for good causes across the UK.
• You’ll have opportunities for professional development and the chance to make a real impact.

Qualifications

• Experience and relevant qualifications in conducting counter‑fraud investigations (ACFS, CIPFA, CIFAS or equivalent).
• Skilled in producing clear, structured reports and presenting findings to non‑technical audiences.
• Experience managing remote teams.
• Knowledge and experience of interpreting complex investigation notes and allegations and responding directly to internal and external customers.
• Experience working collaboratively with a wide range of teams and people at all

Desirable

• Knowledge of fraud prevention agencies and other systems and tools that can be used to investigate concerns.
• Knowledge of the funding sector – particularly what the key fraud risks are to the Fund.
• Qualification and/or experience in conducting fraud risk assessments.

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed. We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio‑economic and educational backgrounds, as well as people of all ages. As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments if needed throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)