Council Tax Office

Connect2Luton; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment service for local government is seeking a Council Tax Officer. The role involves billing administration and collection of Council Tax, managing correspondence, and maintaining records. The ideal candidate should have experience in an office environment and knowledge of high-volume billing procedures. This position offers the opportunity to work within a supportive team focused on performance indicators and service delivery.

Qualifications

• Demonstrable experience of working in an office environment, using and maintaining manual and computerised systems.
• Able to communicate verbally and in writing with a wide range of customers.
• Able to plan and organise own workload to meet deadlines and targets.

Responsibilities

• Process credit balance reports and action refunds for Council Tax.
• Amend changes to occupation, banding, and direct debits.
• Deal with correspondence and update records to meet targets.

Skills

High-volume billing procedures

Office environment experience

Customer communication

Record keeping

Workload organization

Basic arithmetic skills

Education

IRRV technician qualification or relevant experience

Job description

Connect2Luton are excited to recruit a Council Tax Officer on behalf of Luton Borough Council.

Main purpose of position :

To work as a member of the team responsible for the billing administration and collection of Council Tax.

You will be responsible to :

• Process : credit balance reports and promptly action refunds, suspense items and transfers, new and cancelled Direct Debits for Council Tax.
• Amendments including changes to occupation, banding, direct debits, entitlement to reliefs, discounts, exemptions and changes to payment method.
• Deal with all correspondence and other forms of communication and update and maintain manual and computer records and systems in line with pre-determined targets
• Assist in determination of statutory reliefs, discounts and exemptions from Council Tax and systematic renewals of entitlement. Make referrals to visiting officers for void cases, exemptions and occupations.
• Update the Council Tax list to agreed standards, including balancing to the Valuation Officer totals where appropriate.
• Assist in the delivery of local and national key performance indicators (for example telephone response times, letter reply standards and Council Tax collected).

Skills and Experience :

• Demonstrable experience of working in an office environment, using and maintaining manual and computerised systems
• Able to communicate verbally and in writing with a wide range of customers
• Able to use and accurately maintain manual and computer records
• Able to plan and organise own workload to meet deadlines and targets
• Able to add, subtract, multiply and divide
• Demonstrable knowledge of high-volume billing procedures
• Attained IRRV technician or working toward such qualification, or relevant experience

About Us

Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council.

Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years.

We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates.

Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates