Control Room Operative

We Manage Jobs(WMJobs); Birmingham; On-site; GBP 28,000 - 35,000; Full time

Job summary

A local governmental organization in Birmingham is seeking a Control Room Operative for a full-time permanent position. The role involves monitoring public CCTV and door entry systems, working closely with security personnel to ensure neighborhood safety. Successful candidates will need to manage enquiries and operate various systems, while working a demanding rotating shift schedule that includes weekends and holidays. This is an opportunity to contribute to community security in Birmingham.

Qualifications

• Experience with CCTV and door entry systems is preferred.
• Ability to respond to enquiries and direct response teams.
• Strong communication skills are essential.

Responsibilities

• Provide public CCTV and door entry monitoring.
• Collaborate with Mobile Patrol Officers to ensure safety.
• Handle enquiries and escalate issues as necessary.

Job description

Control Room Operative

Permanent

Grade B - £28,598 - £34,434

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours - You will be required to work a 12 hour rotating shift pattern, working days/nights throughout the week including weekends and Bank Holidays, 365 days a year.

We are currently recruiting to 2 x Control Room Operatives on a full time permanent basis joining our Control Officers security team.

As the successful individual, you will provide a professional and effective public CCTV/Door entry monitoring service working closely with the Mobile Patrol Officers and Security Service Supervisors, helping to provide safe, clean and secure neighbourhoods across the city of Birmingham.

You will be required to operate CCTV and door entry systems of communal areas/multi-storey blocks and other properties within the neighbourhoods of the city of Birmingham.

As a Control Room Operator you will be required to respond to enquiries from our customers and direct a response team to investigate. You will also handle any issues that are escalated from the Mobile Patrol Officers.

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

We are dedicated to supporting internal mobility and the development of our people. As such, applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered.

We welcome applications from people with caring responsibilities and flexible working options will be considered.

For any informal enquiries please contact: [e-mail] quoting reference 3142

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description and Person Specification

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.