Contract Manager

GXO; Lowestoft; Hybrid; GBP 59,000 - 70,000; Full time

Job summary

A leading supply chain company is looking for a passionate Contract Manager in the UK. This role involves ownership of the Cormar contract and driving operational excellence. Candidates should have senior management experience in 3PL/FMCG environments and demonstrate strong client-facing skills. The company offers a competitive salary of up to £70,000, along with comprehensive benefits including a car allowance and private medical insurance. Join a dynamic leadership team and make an impact with a focus on safety and performance.

Benefits

Car allowance

Private medical insurance

Discretionary annual bonus

Pension scheme

Retail discounts

Qualifications

• Proven senior management experience within a 3PL/FMCG supply chain environment.
• Strong knowledge of transport and warehouse operations and service level expectations.
• Inspirational leadership with a track record of managing large teams.

Responsibilities

• Lead the delivery of GXO’s safety vision and achieve operational KPIs.
• Build and motivate high-performing teams, fostering a positive culture.
• Champion customer experience and deliver agreed SLAs.

Skills

Senior management experience

Knowledge of transport and warehouse operations

Commercial acumen

Client-facing capability

People leadership

Proactive and resilient mindset

Job description

Are you passionate to deliver excellence across a national customer contract? Do you pride yourself on your stakeholder relationships and being an advocate for continuous development? If so, we at GXO have an opportunity for you!

Join us as our Contract Manager, for our customer Cormar. You’ll be reporting into our Network General Manager and within this senior leadership opportunity, you will take full ownership of the Cormar contract and drive outstanding operational performance.

You will lead from the front, championing GXO’s safety vision while embedding the right behaviours, accountability and performance culture across the operation. With full responsibility for delivering operational and financial KPIs, you will inspire, develop and engage your team to create a positive, high‑performing workplace and an exceptional customer experience.

This is a full time (40 hours per week), permanent opportunity working Monday to Friday. Core location being Hemel Hempstead, with national travel to outbases.

Pay, benefits and more:

We’re looking to offer a salary of up to£70,000 per annum, and 25 days annual leave (plus bank holidays). Your benefits package includes a car allowance package to the value of £6,000 PA, a discretionary annual bonus of a max 15%, private medical insurance, a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts.

What you’ll do on a typical day:

• Lead the delivery of GXO’s safety vision, embedding the right behaviours, focus and accountability while ensuring all operational and financial KPIs are consistently achieved
• Build, engage and motivate high‑performing teams, creating a positive workplace culture through effective communication, workforce planning and colleague engagement
• Champion exceptional customer experience, working to tight deadlines, meeting service and satisfaction targets, and building strong relationships with business partners to deliver agreed SLAs
• Drive commercial and operational excellence, contributing to budget reviews with value‑added thinking and ensuring the operation delivers mutual benefit for both the customer and the business

What you need to succeed at GXO:

• Proven senior management experience within a 3PL/FMCG supply chain environment, with strong knowledge of transport and warehouse operations and rigorous service level expectations
• Commercially astute leader, experienced in open‑book budgeting and delivering measurable value through financial and operational control.
• Strong client‑facing capability, with a track record of building trusted relationships and influencing stakeholders at all levels
• Inspirational, hands‑on people leader, able to motivate large teams, manage performance through KPIs, and drive quality, engagement and professionalism
• Proactive, resilient self‑starter, with the energy, flexibility and continuous‑improvement mindset required to succeed in a fast‑paced, customer‑focused environment

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting‑edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.