Contract Manager

Signet Recruitment & Retention; England; Remote; GBP 35,000 - 42,000; Full time

Job summary

A leading recruitment firm in the United Kingdom seeks a proactive Contract Manager for Cleaning Services. This role involves managing multiple mobile teams across various locations, overseeing budgets, and ensuring high service standards. The ideal candidate will have experience in leading cleaning contracts and building strong customer relationships, while also being capable of managing growth opportunities. Attractive benefits include a competitive salary, flexible working arrangements, and additional perks.

Benefits

Electric company car

28 days holiday plus bank holidays

Flexible working arrangements

Qualifications

• Experience managing mobile cleaning teams to deliver high standards.
• Confident in driving improvements and building strong customer relationships.

Responsibilities

• Lead two cleaning contracts ensuring quality service.
• Manage budgets and oversee subcontractor delivery.
• Conduct regular site visits and oversee customer satisfaction.

Skills

Leadership

Team coaching

Customer relationship management

Job description

Contract Manager – Cleaning Services

Location: Mobile across High Wycombe, Luton, Hertford, Milton Keynes, Slough & surrounding areas

Salary: £42,000 + bonus

Benefits: Electric company car / car allowance / company van + fuel card, 28 days holiday + bank holidays, flexible working (1 day WFH, 2–3 days in field, monthly office visits)

Why This Role Matters

We’re looking for a proactive Contract Manager who takes ownership, raises standards, and brings fresh ideas - not someone who simply maintains the status quo. You’ll lead two key cleaning contracts across retirement villages and local authority housing, making sure the team are delivering regular cleans, deep cleans, window cleaning and general site upkeep to high standards.

What You’ll Be Doing

Lead with impact

• Build a culture of pride, fairness and accountability.
• Support and coach mobile teams to raise performance.
• Maintain regular on-site presence to build trust and ensure high standards.

Run the contract like your own business unit

• Manage budgets, resources and organic growth.
• Oversee subcontractor delivery, including quality checks and evidence validation.
• Conduct monthly KPI meetings with senior customer teams.
• Drive process improvements and train teams on systems.

Build strong customer relationships

• Visit sites regularly and ensure customers feel valued.
• Strengthen confidence in service delivery, especially ahead of renewals.

Grow the contract

• Spot opportunities for upselling (e.g., specialist cleans).
• Encourage teams to log opportunities via the company’s operating system.

What We’re Looking For

• A confident, forward‑thinking Contract Manager (or strong Assistant CM ready to step up).
• Experience managing mobile cleaning teams and delivering high standards.
• Someone who brings ideas, takes ownership, and drives improvement - not a passive manager.

If you have the required experience then we encourage you to apply today!