Contract Administrator

King & Moffatt Building Services; Wolverhampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading building services company in Wolverhampton is looking for an experienced Contract Administrator to support their Facilities Management operations across the UK and Ireland. The role involves managing the FM Helpdesk, maintaining the CAFM system, and ensuring accurate invoicing and reporting. Ideal candidates should have a business qualification, IT skills including SharePoint, and experience in a client-facing role. This position offers a strong opportunity in a dynamic FM team, promoting diversity and inclusion in the workplace.

Qualifications

• Minimum 2 years’ experience in a service, FM, or contract-based environment.
• Comfortable managing multiple priorities.
• Attention to detail is necessary.

Responsibilities

• Manage the Facilities Management Helpdesk inbox.
• Act as a primary point of contact for FM-related processes.
• Maintain the CAFM system for all maintenance works.
• Provide regular updates to the Senior Contracts Manager.

Skills

Organisational skills

IT skills

Written and verbal communication

Client-facing experience

Education

Business qualification or equivalent experience

Tools

SharePoint

Job description

Company Description

Operating for over 45 years, King & Moffatt Building Services provide complete Mechanical and Electrical services across all sectors of the construction industry including Industrial, Logistics, Food, Pharmaceutical, Data Centre, Mining, Healthcare, Commercial, Hotel & Leisure, High-End Residential, Public, and Energy. From design stage to the installation and the ongoing maintenance of their facilities, our valued and highly skilled workforce provide our clients with an efficient, reliable and best in class service. A Deloitte Best Managed Company Award winner for eight years running, we pride ourselves on being a full building services solutions provider and have successfully delivered multiple large-scale projects in Ireland, the UK & mainland Europe.

Job Description

We are seeking an experienced Contract Administrator to support our Facilities Management (FM) operations across the UK and Ireland. Based in Wolverhampton, this role is central to the successful delivery of planned and reactive maintenance works and acts as a key point of coordination between clients, engineers, subcontractors, and internal management teams. The successful candidate will play a critical role in ensuring smooth contract delivery, accurate reporting, and high levels of client satisfaction.

Responsibilities

• Managing the Facilities Management Helpdesk inbox, ensuring all requests are logged, actioned, and resolved in line with service expectations
• Acting as a primary point of contact for FM-related processes and communications
• Managing and maintaining the CAFM system (Trackplan) for all planned and reactive maintenance works across the UK and Ireland
• Monitoring job progress and providing regular updates and reports to the Senior Contracts Manager
• Ensuring all service reports, PPM documentation, and remedial quotations are completed, stored, and issued to clients in a timely manner
• Supporting the tendering of FM contracts, including issuing enquiries to subcontractors and managing responses via SharePoint
• Managing invoicing for FM works and ensuring jobs are billed accurately and on time
• Logging and coordinating reactive, additional, and remedial client requests with Regional Services Managers
• Supporting onboarding and training of new staff on FM processes and systems
• Providing administrative support to the Senior Contracts Manager, including meeting coordination and minute taking
• Managing correspondence, diaries, and meeting schedules
• Carrying out additional administrative duties as required

Qualifications

• A business qualification or equivalent relevant experience
• Minimum 2 years’ experience in a service, FM, or contract-based environment
• Strong organisational skills with the ability to manage multiple priorities
• Excellent IT skills, with SharePoint experience essential
• Strong written and verbal communication skills with attention to detail
• Comfortable working in a client-facing, contract-driven environment

Additional Information

This is a key role within a high-performing FM team, offering exposure to contract management, client engagement, and operational delivery within a well-established and growing organisation.

At King & Moffatt, we believe in the power of diversity and inclusion to drive innovation, creativity, and success. We are committed to creating a workplace where all employees feel welcomed, valued, and respected regardless of their race, ethnicity, gender, sexual orientation, age, religion, disability, or any other dimension of diversity. We strive to build a culture that celebrates differences, encourages open dialogue, and promotes equal opportunities for growth and advancement. By embracing diversity and fostering an inclusive environment, we not only strengthen our organisation but also enrich the lives of our employees and the communities we serve