Contract Administrator

Build Recruitment; Erith; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading Social Housing provider is seeking a Contract Administrator based in Erith. This role requires strong organisational skills, effective communication, and experience in contract support within Social Housing. Responsibilities include providing administrative support, scheduling repairs, managing work orders, and liaising with various stakeholders to ensure efficient service delivery. The ideal candidate will thrive in a busy environment and contribute to operational teams delivering essential housing services.

Qualifications

• Experience in a Contract Support, Maintenance Administrator, or Repairs Coordinator role within Social Housing preferred.
• Strong organisational skills with the ability to prioritise workload effectively.
• Excellent communication skills and a strong customer service approach.
• Proficient in MS Office and housing/repairs management systems.

Responsibilities

• Provide day-to-day administrative support to the Social Housing maintenance team.
• Assist with scheduling repairs and property visits.
• Manage work orders and update systems.
• Liaise with tenants and subcontractors for efficient service delivery.
• Produce reports and support financial processes.

Skills

Organisational skills

Communication skills

Customer service approach

Proficiency in MS Office

Knowledge of housing management systems

Tools

Northgate

DRS

Orchard

Civica

Job description

Contract Administrator – Social Housing

Location: Erith
Salary: Up to £29,000
Hours: 8:00am–5:00pm, Monday to Friday

We are looking for an organised and proactive Contract Admin professional to join a leading Social Housing provider based in Erith. This role is perfect for someone who thrives in a busy environment, has strong administrative and coordination skills, and enjoys supporting operational teams delivering essential housing services.

Key Responsibilities

• Provide day-to-day administrative and contract support to the Social Housing maintenance team
• Assist with scheduling repairs, maintenance works, and property visits
• Manage work orders, update systems, and ensure all tasks are accurately logged
• Liaise with tenants, operatives, subcontractors, and internal teams to ensure efficient service delivery
• Produce reports, maintain compliance and H&S documentation, and support financial processes (POs, invoices, WIP tracking)
• Assist with contract documentation, audits, and performance reporting against KPIs

Skills & Experience

• Experience in a Contract Support / Maintenance Administrator / Repairs Coordinator role within Social Housing (preferred)
• Strong organisational skills with the ability to prioritise workload effectively
• Excellent communication skills and a strong customer service approach
• Proficient in MS Office and housing/repairs management systems (e.g., Northgate, DRS, Orchard, Civica)
• Ability to work independently as well as part of a supportive team