Connection Operative

Severn Trent Water; East Midlands; On-site; GBP 31,000 - 36,000; Full time

Job summary

A leading water services provider in the East Midlands is seeking a Connection Operative. In this role, you will provide dependable customer service while safely installing water connection infrastructure. Ideal candidates will have a full driving license, NRSWA training, and experience in the utilities sector. The position offers a competitive salary and a range of benefits including bonuses, holiday, and training opportunities.

Benefits

25 days holiday + bank holidays

Annual bonus scheme

Leading pension scheme

Dedicated training and development

Electric vehicle scheme

Qualifications

• Full driving licence is essential.
• NRSWA trained and mini digger qualification required.
• Experience in the water/utilities industry is ideal.

Responsibilities

• Provide dependable customer service within set timescales.
• Safely install infrastructure assets, pipes, and fittings.
• Respond to customer service issues on-site and take ownership.

Skills

Customer service

Physical fitness

Problem-solving

Education

NRSWA trained

Mini digger qualification

Tools

Driving licence

Job description

Salary (£): Salary £31,813,15 - £35,789.78 + weekend working allowances

Connection Operative

Are you looking for a career that makes a difference? Look no further than Severn Trent Water! Our award-winning, innovative company is home to over 8,500 dedicated team members who are passionate about making a positive impact on the world. We offer a diverse range of roles and development opportunities, so there’s something for everyone here. Whether you’re just starting out or looking to take your career to the next level, we have the resources and support you need to succeed.

Here in Developer Services, we’re committed to providing outstanding service to our customers. That’s why we’re proud to be recognised as a leading service provider in our field. But we’re not content to rest on our laurels. Our ambition is to be market‑leading in everything we do, by being easy to deal with, offering value for money, and creating an awesome place to work. To achieve this, we need great people who are passionate about playing their part in our journey. If you’re looking for a career that’s both challenging and rewarding, we’d love to talk to you. Do you want to be part of something special?

Everything You Need To Know

We’re looking for someone to come and join the team as a Connection Operative, working in the Derbyshire area. In this role you will provide dependable customer service within set timescales. We will be looking for you to safely but effectively install our infrastructure assets – pipes & ancillary fittings. To do this you will be undertaking a full range of duties involved in the delivery of an effective Installation of new water connections. You will be using a wide range of innovative technologies and equipment to ensure water supplies are connected on time.

But it’s not only the fitting of the connections, we’ll also be looking for you to deliver customer service of the highest standard, working to deliver the job right first time, every time and being able to communicate with our customers to clearly and concisely explain the reason for your visit and provide any advice required and up to date timescales for follow on work.

• Respond to customer service issues / queries that are raised on‑site and, taking ownership of the issue, escalating to the appropriate person/team.
• Lead by example and promote a safe working environment whilst ensuring quality standards are met.
• Accountable for their own health & safety and have a duty of care to their colleagues & anyone affected by the work they do, for example general public / site personal.
• Exercise good judgment / balance in terms of the risk / impact to our customers, the general public, and road‑traffic users, relative to the activity in hand, and to ensure compliance with our statutory, regulatory and company standards at all times.
• Mentor & train new trainees as required.

Interviews will be the 2nd week of Jan

What You'll Bring To The Role

Having the right character, positivity and a caring attitude is vitally important and we’ll want to talk to you, but having the right skills and experience are important.

Having a full driving licence is essential, as are being NRSWA trained and a mini digger qualification

Someone who has worked in the water / utilities industry who understands our connections is ideal.

We will also look for you to have a valid blue card.

We will look for you to have the ability to work directly with customers in a face‑to‑face environment. We’ll want you to maintain a positive outlook at work, remain flexible and accept new ideas and change initiatives as well as being physically fit with the ability to work outdoors in all weathers.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involved. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?

What's In It For You

Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award‑winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (up to £1,500 based on company performance and subject to eligibility)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two paid volunteering days per year

What's Next?

We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare.

And if your curiosity has peaked and you’re wanting to find out even more, search #LifeAtSevernTrent on social media.

Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.