Conference and Events Sales Executive

Emirates Old Trafford, Lancashire Cricket Club; Trafford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading sports organization in Trafford is seeking a Conference and Events Sales Executive. The role involves managing inquiries, preparing proposals, and delivering exceptional customer service in the event industry. Ideal candidates have a background in sales, strong negotiation skills, and the ability to prioritize demands. Join our team and be part of exciting projects at Emirates Old Trafford.

Benefits

Enhanced Pension and Life Assurance

Health Cash Plan

Enhanced Annual Leave

Lancashire Cricket Club Memberships

On-site retail and hotel discounts

Free parking

Cycle to Work Scheme

Qualifications

• Minimum two years’ experience in the event industry sales.
• Pro-active and sales focused with exceptional customer care.
• Ability to prioritize workload and meet strict deadlines.

Responsibilities

• Respond to all sales inquiries efficiently via phone and email.
• Follow up on inquiries, prepare proposals, and conduct show-rounds.
• Manage regular client accounts to develop repeat business.
• Deliver outstanding customer service from the first contact.
• Ensure efficient tracking of all event paperwork.

Skills

Sales passion

Strong negotiation skills

Good verbal and written communication

Excellent administration skills

High customer service standards

IT literacy in Microsoft Word and Excel

Tools

Delphi fdc

Job description

Location: Manchester, Greater Manchester, United Kingdom
Salary: Competitive
Employment Type: Full-time, Permanent

About Us

We are Lancashire Cricket Club, a leading organisation in the Sport & Leisure industry, seeking a talented Conference and Events Sales Executive to join our team at Emirates Old Trafford.

Job Purpose

To support the Conference & Events sales team by responding to all in-coming enquiries to the Conference and Events department, writing proposals, meeting clients and converting bookings ensuring the highest level of customer service at all times.

During the latter half of the year, a focus on Christmas bookings will be required in order to deliver the annual sales target for both shared and private festive parties. Some admin and pro-active sales activity may need to be conducted and possibly supporting the coordination team if needed.

Responsibilities

• To respond quickly and efficiently to all in-coming sales enquiries, by telephone and email
• To follow up all enquiries, preparing proposals where necessary and facilitating show-rounds with potential clients to show them our facilities, successfully converting all in-bound enquiries, with a focus on Christmas in the latter half of the year
• To manage regular client accounts to develop repeat and new business
• Deliver outstanding customer service from the first point of contact through to the successful completion of the order and event
• Ensure an efficient tracking system of all event paper-work
• Up-keep of a client and agents database - updating where necessary to allow effective promotions
• To record the progress of all enquiries and translate into a monthly report, including source of business trends, enquiry conversion rates, future predicted sales and other reports as directed by the Conference and Events Sales Manager

Knowledge / Experience / Skills Required

Working in the Conference & Events team, candidates must have at least two years’ experience of dealing with sales in the Event Industry. You must be able to demonstrate that you are pro-active, sales focused with exceptional standards of customer care.

• Passion for Sales
• Strong Negotiation skills
• Good Communicator - verbal and written
• Re-active and Pro-active with confidence to call prospective clients, agents and other venues
• Excellent administration skills, strong attention to detail and the ability to prioritize workload to be able to meet strict deadlines
• Ability to deliver high standards of customer service
• Flexible in approach
• Ability to work under pressure
• IT Literate with strong working knowledge of Microsoft packages, particularly in word and Excel. A working knowledge of Delphi fdc would be very useful.

Benefits

• Enhanced Pension and Life Assurance
• Health Cash Plan
• Enhanced Annual Leave
• 2 x Lancashire Cricket Club Memberships
• On-site retail and hotel discounts
• Free parking
• Cycle to Work Scheme
• Plus many more!

If you are a motivated sales professional with a passion for events, we want to hear from you! Join our team at Lancashire Cricket Club and be part of an exciting journey at Emirates Old Trafford.