Concierge

GLL; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading leisure group in the UK seeks a Concierge in Waltham Forest. Responsibilities include welcoming customers, managing inquiries and transactions, and maintaining service quality. This full-time permanent position offers excellent pay, training, and career advancement opportunities.

Benefits

Industry leading rates of pay

Discounts across thousands of retailers

Fantastic pension scheme

Discounts on spa treatments and associated products

Ride to work scheme

Free eye tests and discounted glasses

Career pathways and professional development

Qualifications

• Focus on customer service and support.
• Good numerical and communication skills.
• Some administration experience preferred.

Responsibilities

• First point of contact for customers.
• Deal with membership inquiries and transactions.
• Support team by preparing facilities.

Skills

Customer Service

IT Skills

Communication

Job description

GLL is looking for a Customer Service Advisor at Glass Mill Leisure Centre in Lewisham, London. If you have a passion for people and the ability to deliver first-class customer service, this is your chance to be part of one of the largest leisure groups in the UK.

As a Customer Service Advisor, you'll make a difference to every person who walks through our centres, whether through a warm welcome or by selling memberships to enhance their lifestyle.

Our Customer Service Advisors respond to enquiries, converting them into memberships. You will be often the first point of contact for customers, answering calls, handling transactions, addressing queries, and participating in community outreach projects. Your focus will be on maintaining the highest level of customer service at all times.

What you need:

• A strong focus on customer service
• Passion and personality
• Knowledge of health and safety
• Great team player
• Good IT, literacy, numerical, and communication skills
• Some experience in administration

What you’ll do:

• Be the first point of contact for customers
• Answer incoming calls
• Handle transactions, including setting up direct debits and cash handling
• Deal with membership enquiries and sell memberships
• Set up equipment
• Support your team daily by preparing studios, gyms, or sports halls for activities, and maintaining the cleanliness and upkeep of the centre

Benefits include:

• Learning & development opportunities for career growth
• Discounted gym membership for you and your partner
• 32 hours per week, permanent position
• Industry-leading pay rates
• Opportunity to join the GLL Society and participate in social events
• Exclusive discounts on villas in Portugal and ski chalets in Bulgaria
• Health assurance
• Professional development and training programs
• Discounts across thousands of retailers via GLL Extras
• 25% off Red Letter Days and Buy A Gift
• 20% off GLL spa treatments and products