Concierge

MHS Homes; Chatham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community support organization in Chatham is seeking a Concierge to provide safety and support for young residents aged 16–25. The role involves being a reassuring presence overnight, maintaining a secure environment, and encouraging positive engagement through activities. Ideal candidates should have strong communication skills, empathy, and a commitment to safeguarding. Full training is provided, along with various employee benefits including a performance-based bonus and training opportunities.

Benefits

Performance-based annual bonus

Company pension contributions matched up to 6%

28 days holiday plus bank holidays

Access to holiday homes

Wellbeing activities and charitable events

Free on-site parking

Qualifications

• Genuinely cares about young people and wants to make a difference.
• Awareness of safeguarding principles and commitment to safety.
• Experience with young people or in a customer-facing role is desirable.

Responsibilities

• Be the first point of contact for residents during nights and weekends.
• Monitor the building and maintain a safe environment.
• Support young people with empathy and patience.

Skills

Strong communication skills

Empathy

Calm under pressure

Flexible approach

Job description

Job Advert

Make a Difference to Young Lives Location

Are you looking for a role where you can make a real impact on young people’s lives? Do you have a passion for creating a safe, supportive environment and enjoy planning activities that help others thrive? If so, we’d love to hear from you.

At mhs homes, our Foyer service provides housing and support for young people aged 16–25 who may have faced challenging circumstances. We’re looking for a Concierge who can be a reassuring presence overnight and at weekends, ensuring safety, security, and a welcoming atmosphere.

What you’ll do

• Be the first point of contact for residents during nights and weekends.
• Monitor the building and maintain a safe environment.
• Support young people with empathy and patience, helping to de‑escalate situations when needed.
• Encourage positive engagement by helping to run activities and create a sense of community.
• Work closely with our support team to uphold safeguarding standards and respond to incidents appropriately.

What we’re looking for

• Someone who genuinely cares about young people and wants to make a difference.
• Strong communication skills and the ability to stay calm under pressure.
• Awareness of safeguarding and a commitment to keeping everyone safe.
• A flexible, proactive approach and willingness to learn.
• Experience working with young people or in a customer‑facing role is desirable, but not essential.

Weekend Shift Cover

• Saturdays: 20:00 pm – 08:00 am
• Sundays: 20:00 pm – 08:00 am

Why join us?

• You’ll be part of a team that values inclusion, respect, and positive relationships.
• Full training provided, including safeguarding and conflict resolution.
• Opportunities for personal development and progression.
• A role that’s rewarding, varied, and makes a real impact.
• An Enhanced DBS check is required for this role.

We offer

• A performance‑based annual bonus & company pension contributions matched up to 6%
• Training opportunities and toolbox talks
• Flexible staff benefits including a cycle‑to‑work scheme
• 28 days holiday a year + bank holidays and the option to buy/sell holiday
• Access to two holiday homes, in Norfolk and Dorset
• A range of wellbeing activities, charitable events and a volunteering day
• Enhanced family leave policies
• Free on‑site parking and disabled parking
• A great team of colleagues to work with

Please read the role profile and our leadership behaviours for this role. If you meet the essential requirements, apply directly. We look forward to hearing from you.

At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We’re a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job.

Instructions for potential applicants: Please note we’re using an anonymised recruitment process for this role. This means the shortlisting panel will only see personal details or CVs if you’re shortlisted for interview. Therefore, shortlisting will be done based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling us about your skills and experience.