Compliance Support Officer

Old Moat; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local government authority in Manchester is looking for a Compliance Support Officer. This role involves processing licensing applications and conducting compliance inspections within the housing sector. The ideal candidate should have relevant experience and strong ICT and communication skills. Benefits include a generous holiday allowance and professional development opportunities. The position requires responsiveness to housing compliance issues in the private rented sector.

Benefits

Generous holiday allowance

Local government pension scheme

Enhanced parental and carers leave

Discounts and perks

Learning and development opportunities

Volunteering leave

Qualifications

• Relevant experience in housing compliance or a related field.
• Good ICT proficiency and ability to use multiple systems.
• Strong verbal and written communication skills.

Responsibilities

• Process licensing applications for HMO and Selective Licensing schemes.
• Support Housing Compliance Officers in service requests.
• Conduct compliance inspections for private rented sector licensing schemes.
• Provide technical advice to landlords on compliance.
• Maintain knowledge of relevant legislation and policies.

Skills

Strong ICT skills

Effective communication

Tools

SAP

Academy

REASON

Experian

Flare

Job description

About The Role

Working Hours: 35 hours per week

Contract Type: Full Time, Permanent

Closing Date: 14 December 2025

Interview Method: Face to Face

Required references: 2 references (3 years’ history)

BPSS clearance – this post is subject to BPSS checks. Consent and compliance with BPSS checking requirements are required prior to commencing. Verification of identity, nationality, immigration status, employment history (past 3 years) and basic criminal record check will be undertaken.

Role Overview

The Housing Compliance & Enforcement Team is based at Hammerstone Road in Gorton. The team manages housing disrepair in the private rented sector and licensing of Houses in Multiple Occupation (HMOs) and discretionary licensing schemes such as Selective Licensing. Responsibilities include responding to service requests from tenants, conducting compliance inspections, and supporting proactive projects to tackle rogue landlords.

Key Responsibilities

• Process licensing applications for HMO and Selective Licensing schemes.
• Provide direct support to Housing Compliance Officers in responding to service requests.
• Conduct programmed compliance inspections as part of the council’s private rented sector licensing schemes.
• Deliver accurate, technical advice and guidance to landlords and agents on compliance with private rented property licensing schemes and statutory obligations.
• Maintain technical knowledge of relevant legislation, codes, best practice and policies.

Candidate Profile

We are seeking a Compliance Support Officer with strong ICT and communication skills. The successful candidate will use a number of systems and will need to communicate effectively to a range of audiences including managers, businesses, solicitors and partners.

Desirable experience with the following systems: SAP, Academy, REASON, Experian, and Flare.

Qualifications and Experience

• Relevant experience in housing compliance, licensing or a related field.
• Good ICT proficiency and the ability to use multiple systems.
• Strong verbal and written communication skills.

Benefits

• Generous holiday allowance – up to 26 days annual leave per year plus bank holidays (increasing to 31 days after five years of local government service).
• UK’s largest local government pension scheme with various top‑up optionsli>
• Enhanced parental and carers leave.
• Discounts and perks across a range of categories (shop, holidays, cycle‑to‑work, flu jabs, eye tests, etc.).
• Learning and development opportunities through workshops, training sessions and qualifications.
• Good Employment Charter membership – secure, flexible work and embedding fairness.
• Volunteering leave – up to 3 days per year pro‑rated.

Equal Opportunities

Manchester City Council is a Disability Confident Employer. We welcome applications from people of all ages and backgrounds, particularly from BAME communities, Disabled people and young people. We are committed to ensuring all information adheres to accessibility standards and that our workplaces are disability‑friendly.

Employment Conditions

Successful candidates must evidence right to work in the UK before commencement of employment. This role is not eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy.

Pre‑Employment Checks

• Proof of Right to Work: Provide documentary evidence of right to work in the UK.
• References: Provide references from current and previous employer(s).
• Proof of qualifications relevant to the role.
• Disclosure and Barring Service (DBS) Check: Required depending on role.
• Proof of Manchester Residency if required.
• Police Vetting if required.
• Baseline Personnel Security Standard (BPSS) Clearance.

Contact

For an informal discussion please contact Kat Ingham on 0161600 8738.

For more information about the role, please read the role profile attached.