Complaints & Route Coordinator (Transport Support)

Recruitment Services Ltd; Northampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Complaints & Route Coordinator for the Transport Department in Northampton. You will manage driver complaints, support route management, and perform general administrative duties. Strong communication and problem-solving skills are essential. This is a full-time temporary-to-permanent position with a Monday to Friday schedule.

Qualifications

• Confident in speaking with drivers and team members.
• Able to handle various tasks efficiently.

Responsibilities

• Handle and log driver complaints.
• Monitor daily delivery routes and manage changes.
• Act as a communication link between drivers and managers.
• Assist with daily transport paperwork.

Skills

Good communication skills

Calm under pressure

Problem-solving skills

Basic IT skills

Organised

Job description

Overview

Job Title: Complaints & Route Coordinator (Transport Support)

Location: Northampton

Department: Transport / Logistics

Reports to: Transport Manager / Operations Supervisor

Type: Full-Time Temporary – Permanent, Monday – Friday

Key Responsibilities

• Handling Driver Complaints
  • Listen to and log complaints from drivers (e.g. delays, equipment problems, issues with routes or schedules).
  • Find quick and fair solutions or pass them to the right person when needed.
  • Keep clear records of all complaints and how they were resolved.
• Route Support
  • Help monitor and manage daily delivery routes.
  • Make changes to routes if there are delays, traffic, or other issues.
  • Keep drivers informed about any updates or changes to their routes.
• Communication
  • Act as the link between drivers, planners, and managers.
  • Make sure everyone has the right information at the right time.
  • Work with the warehouse or office team to solve problems as they happen.
• General Admin Duties
  • Help with daily transport paperwork and systems.
  • Update records, schedules, or tracking systems as needed.
  • Support the team with any other transport-related tasks.

Skills Required

• Good communication skills – confident speaking with drivers and the team.
• Able to stay calm and professional under pressure.
• Good problem-solving and decision-making skills.
• Basic IT skills – able to use email, spreadsheets, and transport systems.
• Organised and able to manage several tasks at once.

Next Steps

Apply to this Complaints & Route Coordinator role through this advert. For more information, please contact our industrial team on 0116 262 3733.

If successful, you will need to complete a digital registration with our agency. Please note that if you haven’t been contacted within 7 days of your application, assume you have not been successful at this time. However, your details will be retained for suitable future roles.

About Regional Recruitment Services

This position is advertised by Regional Recruitment Services Ltd, an award-winning independent recruitment agency established in 2008. We specialize in permanent, temporary, and contract jobs across Commercial, Construction, Industrial, and Engineering sectors. Visit our website at regionalrecruitment.co.uk to explore more job opportunities across the UK.