Complaints, Incidents, Claims and Inquests Administrator

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in the United Kingdom seeks an enthusiastic Administrator to provide high-quality administrative support for complaints and incident processes. The ideal candidate will manage their own workload and demonstrate resilience in challenging situations. This role requires experience in transcribing notes and working with Microsoft Office. Join a caring team and contribute to improving patient experiences.

Qualifications

• Experience of using the NHS code of confidentiality and related confidentiality guidance.
• Working within established administrative processes and systems in a busy environment.

Responsibilities

• Help in delivering administration processes for complaints and incidents.
• Provide high-quality clerical and administrative support.
• Take and accurately transcribe minutes from meetings.

Skills

Experience of taking and transcribing notes of complex clinical meetings

Good communication and interpersonal skills

Demonstrable personal resilience in dealing with angry or distressed people

Able to manage own workload to achieve deadlines

Experience in working as a part of a team

Flexible approach to working

Education

Educated to diploma level or equivalent experience

Advanced typing qualification or equivalent experience

Tools

Microsoft Office Suite

Safeguard Risk Management database

Job description

Go back Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Complaints, Incidents, Claims and Inquests Administrator

The closing date is 07 October 2025

We are looking for an enthusiastic, cheerful and self-motivated person to take on this busy role. The post holder will work as part of a team administering four key Trust functions: complaints, serious incident, claims and inquest processes. They will be expected to provide high quality administrative support to staff to deliver the highest levels of customer care.

Main duties of the job

The post holder will help in delivering administration processes to support the four key functions and improve the experience of service users, carers and staff members.

The successful applicant will be educated to diploma level or equivalent experience. They will have good written and verbal skills and the ability to work on their own or as part of a team. They will manage their own workload to ensure timescales are met and will need a flexible and adaptable approach to working. The post holder will take notes at Patient Safety Learning & Improvement Panel (PSLIP), Complex Case panel and Mortality Review panel meetings and as such must be able to take and accurately transcribe minutes from complex clinical discussions.

Applicants can demonstrate a high level of personal resilience in dealing regularly with challenging, angry or distressed people on the telephone.

The post holder will work as part of the Clinical Risk and Investigations Team which forms part of the Safer Care Directorate. They will be expected to provide good quality clerical and administrative support to senior staff. They will input information onto the Safeguard risk management system. They will work within well-defined administration systems, and processes so as deliver their duties and responsibilities.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Job responsibilities

Please provide details of demonstrable experience in the essential criteria listed.

Please find attached job description for full details.

We welcome your application.

Person Specification

Experience and Knowledge

• Experience of taking and transcribing notes of complex clinical meetings
• Experience of using Microsoft Office Suite
• Have working knowledge and understanding of the NHS code of confidentiality and related confidentiality guidance
• Working within established administrative processes and systems in a busy environment
• Experience of using the Safeguard Risk Management database

Skills and Abilities

• Demonstrable personal resilience in dealing with angry or distressed people on a daily basis
• Able to manage own workload to achieve deadlines
• Good communication and interpersonal skills
• Experience in working as a part of a team
• Flexible approach to working

Qualifications

• Educated to diploma level or equivalent experience
• Good standard of literacy
• Advanced typing qualification or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust