Complaints Handler

Brite Recruitment; Cardiff; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare product distributor in Cardiff is seeking a Complaints Handler to manage customer complaints and conduct investigations. The successful candidate will have experience in customer service, remain calm under pressure, and be proficient with MRP or CRM systems. This role offers opportunities for career development and various benefits.

Benefits

Career progression

Lifelong learning opportunities

Supportive working environment

Qualifications

• Experience in customer service or call center roles.
• Confidently handle sensitive situations.

Responsibilities

• Handle and resolve a range of complaints.
• Conduct thorough investigations to identify root causes.
• Provide regular updates to customers.

Skills

Experienced in handling customer complaints

Ability to remain calm under pressure

Strong relationship-building skills

Multitasking ability

Tools

MRP/CRM systems

Job description

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Our client is a worldwide distributor of products, services and supplies for the healthcare sector. You would be working within a caring supportive organisation that offers lifelong learning and career progression plus a broad array of other benefits.

OVERVIEW

As a Complaints Handler, you will be responsible for full administration duties in the Service Department ensuring customer requirements are met.

RESPONSIBILITIES

As a Complaints Handler your key duties will include:

• Handling and resolving a range of complaints
• Conduct thorough investigations, identifying the root cause of each complaint
• Liaising with internal departments to gather information and ensure solutions are actioned
• Providing regular updates to customers, ensuring that communication is clear, accurate and empathetic
• Produce reports so that customer pain points and recurring issues can be identified and processes amended to prevent future recurrence

REQUIREMENTS

To be considered for the role of Complaints Handler,you must have:

• Experienced and confident handling customer complaints
• Ability to remain calm and professional when dealing with sensitive or high-pressure situations
• Experience within customer service, call centre or coordination role
• Ability to multitask effectively and build strong relationships with clients and internal teams
• Some experience with MRP/ CRM or similar systems

NEXT STEPS

To become a Complaints Handler, apply with your up to date CV. One of our team will receive and review your application. If shortlisted, we will get in touch with you to arrange a phone call. On the call, we’ll discuss your career history, skills, future aspirations and generally get to know you better.

If this job doesn’t seem quite right, register your CV on our website and we can identify any roles that may be more suitable.