Complaints Handler

Reed; Basildon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A housing association is seeking experienced Complaints Handlers to manage a backlog of complaints in Pitsea Basildon. Candidates should have a strong background in Local Authority or Housing Sector, possess excellent communication skills, and be adept at handling difficult conversations. This full-time role offers a pay rate of £17.85 per hour PAYE or £22.59 Umbrella per hour, with applications accepted until mid-November.

Qualifications

• Proven experience as a Complaints Handler, preferably in Local Authority or Housing Sector.
• Excellent communication skills, handling difficult conversations effectively.
• Strong IT and CRM skills, swift adaptation to new systems.
• Ability to work in a fast-paced environment.
• Proactive problem-solving and independent work capability.

Responsibilities

• Manage and resolve a backlog of complaints efficiently.
• Engage in difficult conversations professionally with stakeholders.
• Use CRM systems to track complaints accurately.
• Collaborate with teams to gather information and resolve issues.
• Provide updates to management on complaints status.

Skills

Communication skills

Problem-solving

IT skills

CRM abilities

Job description

Overview

Complaints Handler

• Job Type: Full-time temp till mid-November
• Location: Pitsea Basildon SS13
• Pay: £17.85 per hour PAYE OR £22.59 Umbrella per hour

We are seeking three experienced Complaints Handlers to join a housing association, ideally with a background in Local Authority and Housing Sector. This role involves managing a backlog of complaints, requiring excellent communication skills and the ability to handle difficult conversations effectively.

Responsibilities

• Efficiently manage and resolve a backlog of complaints, ensuring timely and effective communication with all stakeholders.
• Engage in difficult conversations with tact and professionalism, maintaining a positive relationship with clients and stakeholders.
• Utilise CRM systems to track and manage complaints, ensuring all data is accurately recorded and up-to-date.
• Collaborate with various teams to gather information and resolve issues promptly.
• Provide regular updates to management on the status of complaints and any ongoing issues.

Required Skills & Qualifications

• Proven experience as a Complaints Handler, preferably in the Local Authority or Housing Sector.
• Excellent communication skills, capable of dealing with different stakeholders and managing difficult conversations.
• Strong IT and CRM skills, with the ability to adapt to new systems quickly.
• Ability to work effectively in a fast-paced environment.
• A proactive approach to problem-solving and the ability to work independently.

To apply for the Complaints Handler position, please submit your CV detailing your relevant experience.