Complaints Coordinator

Poundland; Beeston; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A retail organization is seeking a Retail Implementation & Support Coordinator in Beeston. This full-time permanent role involves supporting retail operations and the Retail Field Team. Responsibilities include handling queries, managing operational reports, and facilitating cross-functional communication. Ideal candidates have strong organizational skills, can work under pressure, and possess excellent communication abilities. A salary range of £28,044 – £29,519 is offered, with details about hybrid working to be discussed in the interview.

Qualifications

• Ability to translate store operations into cross-functional solutions.
• Team player committed to an inclusive work environment.
• Strong written and verbal communication skills.

Responsibilities

• Maintain Retail Support inbox and ensure efficient query handling.
• Work cross-functionally to resolve issues with the Retail Support Team.
• Manage and distribute key operational reports.

Skills

Understanding of store operations

Excellent interpersonal skills

Attention to detail

Multi-tasking abilities

Strong problem-solving skills

Creative thinking

Tools

Microsoft Excel

Microsoft PowerPoint

Canva

Job description

Overview

The Retail Implementation & Support Coordinator plays a vital role in supporting retail operations and the retail field team and stores. This role partners with all Customer Support Centre functions and the Retail Field Team to ensure activity is delivered "Right First Time," operational processes are simplified, and communication across the Retail estate runs smoothly. The Coordinator will support trading implementation, operational reporting, compliance, communication, and act as a central point of contact for Retail queries while helping to drive continuous improvement.

Responsibilities

• Maintain and monitor the shared Retail Support inbox and phone lines, ensuring queries are handled efficiently and professionally.
• Work cross-functionally with the wider Retail Support Team and other CSC departments to resolve issues and share relevant information.
• Create and develop clear, engaging, and effective retail communications.
• Partner with Trading Teams to ensure all retail initiatives are fit for implementation and supported by clear, accurate, and engaging communication.

Operational Support & Reporting

• Manage and distribute key operational reports, including compliance, stock transfers, short-dated stock, and sales reporting.
• Provide logistical and administrative support for retail meetings, including minute‑taking for Store Manager Round Tables and follow‑up on actions.
• Support the planning and delivery of quarterly roadshows and ad‑hoc Retail events.
• Assist in maintaining essential Retail Support processes to ensure consistency and compliance.

Incentives, Recognition & Engagement

• Track store and colleague incentive results.
• Coordinate certificates, prizes, and recognition materials.
• Maintain visibility on platforms such as Blink, providing updates and feedback on behalf of the Retail Support Team.

Qualifications

• Good understanding of store operations and how they serve customers, with the ability to translate this into effective cross‑functional solutions.
• Enthusiastic team player with a positive approach and a commitment to fostering an inclusive work environment.
• Excellent interpersonal skills with the ability to communicate clearly at all levels.
• Highly organised with exceptional attention to detail and the ability to manage multiple priorities.
• Comfortable working under pressure and meeting tight deadlines; willing to "roll up their sleeves".
• Strong written and verbal communication skills.
• Creative thinker with strong problem‑solving skills and a drive for continuous improvement.
• Confident using Windows PC; experience in Microsoft Excel, PowerPoint, and Canva is an advantage.

Additional Information

• Location: Beeston, Nottingham, NG9 1LA.
• Salary: £28,044 – £29,519 (dependant upon experience).
• Hybrid working to be discussed at interview.
• Full‑time permanent post based on a 37.5‑hour week.
• We reserve the right to close this vacancy early if we receive a high volume of applications for the role.