Complaint Resolution Specialist – FCA Insurance

Marshmallow; City of Westminster; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

An innovative insurance company in the UK is looking for a Complaint Handling Specialist to manage customer complaints effectively. The ideal candidate will ensure fair treatment of customers by investigating complaints and providing clear communication throughout the process. Experience in an FCA-regulated business is essential, and a strong understanding of insurance processes will be advantageous. The role offers a flexible working model and various benefits, aiming to deliver exceptional customer service while supporting the team's efficiency.

Benefits

Flexible working

Competitive bonus scheme

Flexible benefits budget

Sabbatical Leave

Work From Anywhere

Mental wellbeing support

Learning and development budgets

Private health care

Medical cash plan

Tech scheme

33 days holiday

Pension

Cycle to work scheme

Monthly team socials

Qualifications

• Experience in complaint handling within an FCA-regulated business is essential.
• Strong understanding of insurance and claims processes would be advantageous.
• Ability to manage customer expectations and communicate effectively.

Responsibilities

• Manage case load and support teammates to maximize efficiency.
• Investigate and document complaints to ensure fair treatment of customers.
• Communicate with customers throughout the complaints process.

Skills

Complaint handling

Communication skills

Attention to detail

Customer service

Collaboration

Resilience

Job description

An innovative insurance company in the UK is looking for a Complaint Handling Specialist to manage customer complaints effectively. The ideal candidate will ensure fair treatment of customers by investigating complaints and providing clear communication throughout the process. Experience in an FCA-regulated business is essential, and a strong understanding of insurance processes will be advantageous. The role offers a flexible working model and various benefits, aiming to deliver exceptional customer service while supporting the team's efficiency.