Community Maternity Administrator | Hampshire Hospitals NHS Foundation Trust

Hampshire Hospitals NHS Foundation Trust; Basingstoke and Deane; On-site; GBP 22,000 - 26,000; Part time

Job summary

A public health organization is seeking an Administrator for the Maternity Community Team in Basingstoke. This role involves managing booking services, organizing diaries for midwives, and ensuring high-quality patient experiences. Candidates should have previous NHS administration experience and strong IT skills. Flexibility in working patterns can be accommodated. Join a supportive team focused on excellence in maternity care.

Benefits

In-house skill development

Flexible working patterns

Supportive team environment

Qualifications

• Previous administration experience within an NHS organisation required.
• Good IT skills are necessary for the role.
• Experience with booking services and managing electronic diaries is preferred.
• Knowledge of Trust Access Policy and patient record management is important.

Responsibilities

• Provide a quality booking service for maternity women.
• Organise electronic diaries for the community midwives.
• Book patient appointments in compliance with Trust Access Policy.
• Flex with service needs, balancing administration and reception duties.
• Promote best practices to ensure high-quality patient experience.

Skills

Good IT skills

Telephone communication

Booking services management

Patient record management

Job description

Role

Administrator for Maternity Community Team

Band 3 - 22.5 hours

Job Summary

You will work closely with a team of midwives and support workers within the community hub at Basingstoke Hospital. You will need to have good IT skills and be able to answer the telephone to patients. We are looking for someone with previous administration experience within an NHS organisation.

What we Offer

• Be part of a dynamic, professional and supportive team committed to providing high standards of care
• In-house opportunities to develop skills and knowledge within a supportive and friendly environment
• Your life outside HHFT is important and the Trust are happy to consider applications with flexible working patterns that cater to individual requirements; this can be discussed at interview

Responsibilities

• Provide a quality booking service for maternity women and ensure new booking referrals are correct and escalated to the correct team/midwife including out of area referrals.
• Organise electronic diaries for the Hampshire Hospital Community Midwives, managing appointments/attendance for different speciality/modality, managing capacity and taking proactive action where needed to ensure the Trust provides a positive patient experience.
• Book patient appointments in compliance with the Trust Access Policy, managing patient records and ensuring the smooth operation of clinics/appointment.
• Flex with the needs of the service providing a balance of reception, general administration and other duties commensurate with the banding of the post in order that our patients have a high quality experience as well as acting as an expert booking clerk.
• Promote best practice, ensuring patient appointments are delivered to the standard of service level as set by the Trust Access Policy, escalating issues or concerns as appropriate.
3>Qualifications
• Previous administration experience within an NHS organisation.
• Good IT skills and ability to answer the telephone to patients.
• Experience with booking services and managing electronic diaries.
• Knowledge of Trust Access Policy and patient record management.

Contact Information

For further information please contact Lauren Brown on [e-mail]

This advert closes on Monday 29 Dec 2025