Community First Responder

NHS; West Midlands; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community health organization is seeking volunteers to join their team as Community First Responders across the West Midlands. Applicants will need to provide first aid during emergency calls while being committed to at least 4 hours of service each week. Ideal candidates should possess strong communication skills, basic IT knowledge, and a good level of physical fitness. Volunteers will support local initiatives like CPR awareness and fundraising while representing a trusted health service.

Qualifications

• Applicants must have a full UK driving license without more than 6 penalty points.
• Must commit to a minimum of 4 hours weekly (208 hours yearly).
• Previous engagement with local CFR schemes is beneficial.

Responsibilities

• Attend emergency calls and provide care within defined criteria.
• Use an Automated External Defibrillator (AED) when necessary.
• Communicate with the Trust Liaison Volunteer monthly.

Skills

Basic IT skills

Strong communication skills

Physical fitness

Education

Good all‑round education

Job description

Job Summary

Exciting volunteering opportunities have arisen within West Midlands Ambulance Service University NHS Foundation Trust (WMAS) for individuals wishing to join our growing team of Community First Responders (CFRs).

We welcome applicants from throughout the West Midlands however, we are particularly interested in people from the following areas:

Local areas

• STOKE & STAFFORDSHIRE
  • Uttoxeter
  • Churnet Valley
  • Wettonand and Alstonefield
  • Mayfield and Ellastone
  • Dane Valley
  • Fulford and district
  • Keele
  • Eccleshall
  • Hixon
  • Abbots Bromley
  • Gnosall
  • Wheaton Aston
  • Brewood
  • Lichfield
  • Burton
  • Broseley
• COVENTRY & WARWICKSHIRE
  • Alcester
  • Henley
  • North Warwickshire
  • Warwickshire Hearts
  • Shipston on Stour
  • Red Horse Vale
  • Rugby and Leam Valley
• SHROPSHIRE
  • Newport
  • Church Stretton
  • Highley
  • Much Wenlock
  • Cleobury Mortimer
  • Bishops Castle
  • Clun
  • Leintwardine & Bucknell
  • North Shropshire
• WORCESTERSHIRE
  • North East Worcestershire
  • Tenbury
  • Wyre Forest
• HEREFORDSHIRE
  • Bromyard
  • Kington
  • Leominster

Main duties

As a Volunteer Community First Responder (CFR), you will be expected to complete a minimum of 4 hours per week (208 hours per year). You will respond to 999 emergency calls in a CFR scheme vehicle on behalf of the Trust, providing first aid until the arrival of a paramedic or ambulance crew. Applicants should have a good all‑round standard of education, basic IT skills, strong communication skills, and a good level of physical fitness to meet the demands of the role. You must hold a full UK driving licence for at least 1 year with no more than 6 penalty points. In addition to emergency response, CFRs support their local schemes through community engagement such as fundraising and promoting CPR and defibrillator awareness.

Job Responsibilities

• To attend emergency calls and provide care to patients within the defined call out criteria for their scope of practice when activated by the Emergency Operations Centre (EOC).
• CFRs are entitled to decline any incident they are requested to attend based on their dynamic risk assessment.
• CFRs must handover patient information to an ambulance resource upon their arrival.
• To have a calm and confident approach, which will provide reassurance to both the patient and their relatives.
• Always adopt a professional approach and adhere to the code of conduct whilst representing WMAS Trust.
• To use an Automated External Defibrillator (AED) and other Trust approved equipment when necessary.
• Complete paperwork/report as appropriate e.g. Electronic Patient Report Form (EPRF), incident form (IRS), if required.
• Will be required to attend a mandatory annual post‑qualification update course and any additional training course requirements for that year.
• Communicate with Trust Liaison Volunteer (TLV) on a minimum of a monthly basis.
• Adhere to CFR related WMAS Trust policies and procedures.
• Adhere to patient confidentiality at all times.
• Notify Community Response Manager (CRM) of any identified potential risks, hazards or incidents for appropriate reporting.
• When tasked to an emergency a CFR must adhere to the Road Traffic Regulation Act 1984 at all times and does not have the right to claim exemptions.
• Identify and refer safeguarding issues in line with the safeguarding procedure.

Person Specification

• Full postcode – Please state your current full postcode.
• Local CFR scheme – What is your local CFR scheme name?

Qualifications

• Good all‑round education.

Experience

• Full clean, manual UK driving licence (held for a minimum of 12 months) with no more than 6 penalty points.
• Must be willing to respond in the scheme’s own response vehicles.
• Good communication skills with the willingness to help others.
• Must be able to commit to a minimum of 4 hours per week (208 hours per year).
• Have you been working and engaging with your local CFR schemes already? (if so, please give information).

Job Details

• Date posted: 22 December 2025
• Pay scheme: Voluntary – no pay
• Contract: Voluntary
• Duration: 1 day
• Working pattern: Flexible working
• Reference number: C9217‑CFR‑2025‑26

Job locations

• Shrewsbury Hub – Mercian Close, Longden Road, Shrewsbury, SY3 9EA
• Donnington Hub – Wrekin Drive, Donnington, Telford, TF2 8AE
• Worcester Hub – Spetchley Road, Worcester, WR5 2NL
• Coventry Hub – Ibstock Road, Coventry, CV6 6JR
• Bromsgrove Hub – Barnsley Hall Drive, Bromsgrove, B61 0EX
• Stoke Hub – Forge Lane, Stoke on Trent, ST1 5NP
• Staffordshire Hub – Unit 2, Tollgate Drive, Tollgate Industrial Estate, Tollgate, Staffordshire, ST16 3HS
• Lichfield Hub – Eastern Avenue, Lichfield, WS13 7SY
• Warwick Hub – Tournament Fields, Edgehill Lane, Warwick, CV34 6LG
• Hereford Hub – Ross Road, Grafton, Hereford, HR2 8BH

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

West Midlands Ambulance Service University NHS Foundation Trust

Shrewsbury Hub – Mercian Close, Longden Road, Shrewsbury, SY3 9EA

Website: https://wmas.nhs.uk/careers-staff-room/

Legal and Equality Statements

West Midlands Ambulance Service positively welcomes diversity and aims to be a truly inclusive place to work. We are looking for self‑motivated, enthusiastic people from all backgrounds that care about making a difference. The Trust is currently under‑represented in terms of people from BME backgrounds and welcomes applicants from these communities. Selection will be on a basis of merit. The Trust has achieved the status of a Disability Confident Leader and guarantees to invite to assessment applicants who meet the criteria for the job vacancy. To ensure the diversity of the workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
If you wish to discuss and adjustments that you may need for the role or the assessment process prior to your application, then please do not hesitate to contact the recruitment team.
The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.
This position involves a regulated activity and therefore will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or both.
Applicants who are shortlisted will be contacted directly by the Community Response Team.