Commercial Lead, Healthcare Services

Boots UK; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare services provider in Nottingham is seeking a Commercial Lead to drive results and enhance the customer journey for in-store services. The role requires strong commercial awareness, initiative, and collaboration with multiple teams. Responsibilities include supporting service trading, analyzing performance, and handling stakeholder management. Candidates should have skills in data analysis and effective communication. A desirable background in pharmacy is a plus.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to 24/7 counselling through TELUS Health

Qualifications

• Role requires commercial acumen and adeptness at working cross-functionally.
• Proficiency in data analysis and strong communication skills are important.

Responsibilities

• Support trading and maintenance across all in-store services.
• Analyze business performance and work as part of a cross-functional team.
• Engage in stakeholder management across the business.

Skills

Commercial awareness

Initiative

Data analysis

Communication

Negotiation skills

Tools

Excel

Job description

Overview

A great opportunity for an individual with strong commercial awareness and initiative to drive results. As the Commercial Lead, you will work within the Healthcare Services team based in Nottingham. You will own and develop the customer journey & offer for a variety of in-store services supporting the delivery of commercial targets. You will build expertise on each of the individual services that Boots offers to inform the future customer experience and performance. The Commercial Lead will support the Commercial Managers within the Healthcare Business Unit to own and lead continual improvement, as well as development and implementation of NHS and Private Healthcare Services. This is a cross-functional role working with Marketing and Dot.com teams, Superintendent Pharmacist's Office, Pharmacy Operations, IT, Finance and Supply – the ability to partner and work collaboratively is essential.

Responsibilities

• Support the trading and maintenance across all in-store services (for example, Pharmacy First, New Medicine Service, Winter Flu Jab service, Travel Health Service, Independent Prescribing, Chickenpox & HPV).
• Analyse and understand business performance and collaboratively work as part of a cross-functional team within Healthcare Services, creating and delivering plans to grow the services.
• Liaise with field & store teams and review customer and Pharmacy team feedback on services offered.
• Engage in stakeholder management across the business both internally and externally, including corporate customers and suppliers.
• Review and analyse data, market information, customer needs and competitor insights in a commercial context, turning this information into actions.
• Use Excel to manipulate and interpret data and capability to write and produce store and customer-facing communications.
• Set up and lead specific projects or initiatives, e.g., key seasonal activities and launches.
• Build relationships quickly with strong, effective communication and negotiation skills to influence stakeholders across the business at different levels.
• Pharmacy knowledge/experience would be desirable but not essential.

Qualifications & Experience

The role requires commercial acumen, initiative, and the ability to work cross-functionally with multiple teams. Proficiency in data analysis and communication is important. Pharmacy knowledge is desirable but not essential.

Benefits & Values

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. (Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate)