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Recruitment Solutions (NW) Ltd; Bury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading financial services provider in the United Kingdom is seeking a Customer Support Advisor to join their Customer Support Team. The candidate will provide exceptional service to customers facing financial difficulties while adhering to company policies. The ideal individual will have a strong track record in exceeding targets and proficiency in Microsoft Word and Excel. This position offers flexible working hours and various employee benefits.

Benefits

Flexible Working

25 days holiday (Plus Bank Holidays)

Pension Scheme

Wellness Plan

Regular Social Events

Qualifications

• Experience in customer service, especially in financial services.
• Strong communication skills, both verbal and written.

Responsibilities

• Provide first-class service to customers experiencing financial difficulties.
• Identify and agree on fair solutions considering customer circumstances.
• Adhere to company policies in line with FCA guidelines.
• Work effectively within a fast-paced team environment.

Skills

Track record of exceeding KPI Targets

Ability to embrace change

Proficient with Microsoft Word and Excel

High levels of accuracy

Job description

Our client within Financial Service is looking for a Customer Support Advisor to join their Customer Support Team.

What you'll be doing

• You'll provide a first-class service to customers, handling inbound and outbound calls, email and other correspondence from customers experiencing financial difficulties.
• Identifying and agreeing on appropriate and fair solutions for the customer, considering their individual circumstances and potential vulnerability.
• Adhere to company policies, including the Payment Support Manual and Customer Treatment Framework, in alignment with FCA guidelines and New Consumer Duty requirements.
• Work effectively within a busy, fast-paced team environment, consistently achieving service level KPIs and exceeding targets.

What we're looking for

• Track record of exceeding KPI Targets
• Ability to embrace change and adapt to new ideas/environments
• Proficient with Microsoft Word, Excel and other Computer Systems
• High levels of accuracy/attention to detail

What's on offer

• Flexible Working
• 25 days holiday (Plus Bank Holidays)
• Pension Scheme
• Wellness Plan
• Regular Social Events

If you are interested in this position please apply via CV Library.

Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role.

Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements