Cloud Services Lead (UK Security-Cleared)

Nordcloud; Leicester; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A European leader in cloud services is seeking a Service Manager for their team in Leicester. This role involves leading a team to deliver secure, cloud-native services while ensuring compliance with UK government security standards. The ideal candidate will have a strong background in IT service management, excellent communication skills, and a commitment to security best practices. The position offers a hybrid working model and a competitive benefits package.

Benefits

Training budget and exam fees for certifications

Flexible working hours and hybrid working model

Company laptop and needed equipment

Matched pension contributions

Extensive private health care

Gym expense or well-being monthly

Mobile phone allowance

Qualifications

• Demonstrable experience communicating across all levels of engagement, including security stakeholders.
• Ability to work independently and meet tight deadlines.
• Previous experience in IT service or process management in a security-cleared environment.
• Strong track record managing stakeholder expectations with a focus on security.
• Extensive experience managing SLAs and service descriptions.

Responsibilities

• Lead and manage the engineering team to deliver managed cloud services.
• Coordinate the delivery of secure, compliant cloud-native services.
• Develop and maintain relationships with clients and stakeholders.
• Foster a service-focused team culture and drive continuous improvement.

Skills

Communication across all levels

Pressure management

Stakeholder expectation management

Problem-solving attitude

Interpersonal skills

Education

ITIL certification or equivalent

Job description

A European leader in cloud services is seeking a Service Manager for their team in Leicester. This role involves leading a team to deliver secure, cloud-native services while ensuring compliance with UK government security standards. The ideal candidate will have a strong background in IT service management, excellent communication skills, and a commitment to security best practices. The position offers a hybrid working model and a competitive benefits package.